Koffee Kult
United States
Reviews (5)
Irving went above and beyond. Excellent customer service.
Developer reply ·
Appreciate you calling out Irving’s work. It is wonderful to hear he went above and beyond to provide excellent service. Ty Bailey | VP of Services
We use to use Swell and they were purchased by Yotpo. Yotpo customer service only can get be assessed by email using a ticket system that takes about a day to get an answer. When they have an issue there is no answer for such as why does this customer not have an awards account. We have been a customer of theirs for years and on the Shopify platform for 10 years.
Developer reply ·
We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution
We switched from Bold V1 to V2 1.5 years ago. Never the promised upgrades, never the transfer of V1 customers to V2. Now this app starts sending customers 3 products and charging for 1. Bold has lost our company a lot of money and has poor support. We have moved on. We moved on to another solution.
Developer reply ·
Thanks for your feedback. I am very sorry to hear that we fell short here for you. We take this to heart, and I can confirm our team has reached out to help. Bold Subscriptions is being constantly improved with many new features on the horizon. If at anytime you’d like to migrate customers into the app, our dedicated Migration team is always happy to help. Just let us know!
If your are going to say an app is free do not make me upgrade to use it. Then after you make me upgrade it should work. Sorry I need something that works and do not have time to get an app to work when it is easier to write the code.
Developer reply ·
Hello! We're sorry you're experiencing issues with Pixelpop. There are a few different plans for this app, including a free one called the Basic plan. Our support team has reached out to you to provide details on our pricing and gather more information on why your popups might not be showing! If you cannot find this message, please be sure to check your spam folder.
