West Major
United States
Reviews (6)
I recently switched my brand (West Major) over from Rich Returns (which I was on for 4-5 years) to Return Zap. So far I love it. We had some problems getting it set up (I'm not the most technical guy), they were quick to jump on a zoom call, and work super closely with us to get it rocking. Unlike Rich Returns, the team at Return Zap just seems like they want to help you, work with you, and for you to succeed. The pricing is better than Rich Returns (and the other return apps) and the customer service is 100x better. These other apps just nickel and dime you, and way over charge in my opinion for features smaller brands like ours need. I'm kind of shocked how few reviews they have, so adding mine here to hopefully help the other brands out there :)
Spoke with Grace, she was super helpful! Love that that support team here will actually get on a call, and walk you through anything on the app.
Developer reply ·
Hello West Major store admin, Thank you so much for your kind words! We're thrilled about your positive experience. We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here. https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/ If you have any further questions, please contact us via live chat or at support@trueprofit.io. Best regards, Grace True Profit
They used to have great live chat support during business hours, and although they still "say" they do, and advertise it - THEY DON'T. I've tried multiple times on multiple days to get help through their chat support, and it just takes to you a form, to submit a ticket, and then they get back to you 2, 3 or 4 days later. This comes after they raised their prices. This seems to be a trend. This comes from a business owner that's been using Klaviyo for about 4 years now. The app is buggy, there's been no major updates or improvements over the years, and the cost goes up. They're ripe for a competitor to come in and provide better customer service, and a better UI experience at a lower cost.
Has a ton of great functionality, I love the quick / fast live chat customer support as well (shoutout to John for being helpful)
Developer reply ·
Appreciate the review! We're glad John was helpful. Please reach out to us if there's anything else we can assist with. Have a great day
Simple, easy to use, and great support. For some reason I couldn't get the chart to show up on my new website. The team behind this app actually went into my shopify and set it up for me at no cost. White glove service!!
Love this app. Brings in all of my sales data into quickbooks automatically, saving me a ton of time.
