MOJ

So after 2 years I quit using the app, selling things on eBay at a price from several years ago just wasn't a great experience for me or my customers. To the credit of ced commences, they assigned an account manager and tried to resolve the issues I outline below. Unfortunately, the manager seemed most invested in fixing my review rating and less invested in fixing the underlying problems. Once it became apparent that wasn't in the cards he disappeared without resolving these issues. The support is just bad. Why have a live chat if the answer is always "we need to escalate your issue to a developer, and will followup in a few days"? A few problems here. 1) Products sync degrades over time, and they want me to use app credits to resync products. Would be super awesome if a 500 product limit meant 500 products and not (for example) 125 product which need to be resynced 4 times because the app for some reason decided to complicate my life. 2) because of 1, I often sell on ebay at prices from a year ago. 3) because of 1, orders fail to sync. If god forbid I dont see them, they dont get shipped in a timely manner, and I (justifiably) get poor feedback around this. 4) When such orders are escalated to the support team, sometimes the tickets are dropped on their face. I am currently checking in with a 3 week old order for the 3rd time with their support team, which is kinda infuriating. Maybe solve the underlying issue with your product?

I got a generic disapproval email for the platform. I reached out to support, which took roughly an hour of chatting. After a day of investigation, I got back "your store will remain inactive. For privacy and security reasons, we cannot provide details around your specific store" which seems to kinda defeat the purpose of contacting support. It was frustrating to spend a lot of time on my end and provide so much data to them with this outcome. Additionally, the support team seemed kinda trigger happy on selling me on other unrelated advertising products, which is super annoying.

Searchanise raised the cost after I subscribed so I moved to rapidsearch. I like it better as a product, it has a stronger feature set and is priced quite a bit more competitively. Despite uninstalling the search anise app, unsubscribing from their emails, repeatedly asking them to leave me alone, and filing a support ticket to figure out why none of these steps worked they still send me unsolicited emails. Regret not exploring other alternatives before I gave these folks my email address

App is inexpensive and provides good functionality. One specific complaint - It's extremely slow to edit pages with sections. Loading the admin page editor takes minutes and seems to slow down the more sections I add.

For etsy - its a bit expensive and more manual then desired but it works. Regarding their policy of emailing me spam, not a huge fan. On their privacy policy they claim "You could also unsubscribe to the email services of CedCommerce by clicking on the unsubscription link provided at the bottom of the email." but no such link exists. I wish they would respect my privacy and not send me junk like "[1 Day To Go] Live Webinar on Business Growth in Crisis | Experts from Google & CedCommerce".