Forestwest AU
Australia
Reviews (6)
If the customer sent a message without leaving an email or a phone number, we cannot follow up with the customer once he/she went offline. For this reason alone, I stopped using inbox. The problem above is solved on 26 Aug 2026. We are back on shopify inbox again. Just one thing, when the customer went offline, and received an email to view the converstaion, if the customer is using another device and click on view the converstation, he/she will not be able to see any previous messages. Not a big issue.
Developer reply ·
On sign-in: a new setting now lets customers start a chat by sharing just their name and email instead of signing in, like the previous Inbox. It is available now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, so your replies reach a real person, but the choice is yours.
Testing the app for the first day. Everything looks pretty good, still need to run a few more tests. Need a small adjustment on the chatbox icon for phone device, and Andy was very quick on achieving that for us. 5 starts to him.
Very prompt service and explaination from Anna, very useful app. 5 star service as well.
Developer reply ·
Thank you so much for the kind feedback! 😊🌟 We’re really happy to hear Anna provided a clear explanation and prompt assistance, and that you’re finding Blockify Fraud Filter, Blocker useful. Your 5⭐ service comment truly means a lot to our team 💙 Thanks again for choosing Blockify Fraud Filter, Blocker — we’re always here whenever you need help! 🙌🚀
I love that I can manage review, wishlist and rewards in one single app. I like how it looks, the setting is very simple, however, I do hope there are more settings available on how the widget display on the website.
Developer reply ·
Hi Yang and the team at Forestwest AU, Thank you so much for your kind and thoughtful review! 🌟 We’re absolutely delighted to hear that you’re enjoying Growave and finding value in being able to manage reviews, wishlist, and rewards all in one place. It truly means a lot to us to know that the app is not only working well for you, but also looks good and is easy to use. We also really appreciate your honest feedback about the widget display settings — it’s suggestions like yours that help us improve and continue building a better experience for our merchants. I’ve shared your thoughts with our product team so they can take it into consideration for future updates. Thanks again for being a part of the Growave family — we’re always here if you need anything or have more ideas to share! Warmest regards, Growave Team 💙
Easy to set up, a lot of configurations, and it's free!
Developer reply ·
Hi, Thanks for your review! We're happy to hear you found the app easy to set up, appreciated the configuration options, and enjoyed that it's free. Your feedback is valuable to us! Best regards, The Xboost Team
The app is easy to use, and it looks good on our website. Would recommend to
