Canine Natural Cures

I have been reviewing my website over the last few days and bombarded the team with queries. They have all been very helpful and done customisations for me. They also seem to be available 7 days a week 24/7 so I hope they get a break sometimes! Thanks to Ian and Daisy.

Our business is in the pet healthcare area. We want to leverage the benefits of AI without automating too much. I was struggling to find a help desk and live chat which was flexible enough to permit this. I downloaded and trialled at least 4 other alternatives and none of them could provide the flexible options that Tidio could. Its early days and we are still i our trial period but I think this platform is going to be a real asset to my business. we are a small team of 4 and as the business owner I am the only one with in depth knowledge however with the use of AI to 'suggest' not automate responses, it will enable my staff to start responding to many of the enquiries that we receive. Moreover the customer service available on this app is fantastic. The automated help desk is great but they quickly put you through to a live agent if required who responds quickly. I had to escalate a couple of issues that the live agent could not resolve and these issues are being worked on currently but I have every confidence that they will be sorted out. None of the other options that I looked at provided live support quite like it and that was one of the key deciding factors when making a decision. Thanks Tidio. You are doing a great job.

Very helpful and great customer service

I am currently on the free trial for this so it is early days and I cannot say how much difference it has made to my SEO but the support has been fantastic. I am no SEO expert and Radoslav has guided me patiently through at every step of the journey. He is very quick to reply. I am optimistic that this app will help me to keep my website tidy in terms of back end SEO and it is now down to me to improve my blogs and product pages. Will be curious to see how this affects my organic rankings in the months to come.

This is a very complex subject and I was looking for an app which would help guide me through this subject. I was not able to follow the online instructions however Panos was very helpful and ultimately get this enabled for me. It would be better if the app could with just a few clicks enable everything for you but that is not quite the case and to be fair I dont think there is anything out there that can do this. Nevertheless I think we have now got there and the support was very good.

Big thanks to the Omnisend team and Diego who has spent hours with me tonight updating my shared domain to a custom one. This team truly is amazing and I have been with them for over a year now and they are always so helpful.

Ashvin has been very helpful. Excellent customer service. Google merchant center can be complicated but Ashvin has helped to simplify the process. thank you

I had previously installed a different popup app which gave me no end of trouble. EcomSend is perfect. Very simple to use - even for someone like me with limited experience - and great support on hand on the chat. HIghly recommend. Thank you.

First time installing an app like this myself on my website. Ohad made it very easy for me and fixed a number of customisation issues to make the app look smart on my website. We had a zoom call and then he followed up with me to check I was happy with the changes he had made. The app hasn't even been installed for 24 hours yet and I have already had a conversion so it is looking promising. Very happy so far with the support and initial indications are good that the app will improve my AOV. Thank you.