Glide Paddleboards
United States
Reviews (7)
It is a good app to run your Shopify Affiliate program with. And customer support (Barney) is fantastic to work with.
Probably the best customer support I have ever come across in the Shopify app store. And the app works great, it is a must have for SEO.
Developer reply ·
Thank you so much for taking the time to leave a review. Wonderful to hear the app works great for you and it's my pleasure to help anytime. Please don't hesitate to reach out if any questions come up. I'll continue to monitor your Rich Results and keep you updated. - Ilana
The app works well, and we’ve had helpful agents in the past. But after a recent support request to fix a display issue with review stars, the Judge.me team made theme changes that created duplicate elements on our product pages. When we reached out for help, support flat-out denied touching the theme: “We haven’t made any changes to your theme code.” “This falls outside of our scope of support.” “We recommend you contact Shopify support.” These statements were repeated over and over—even though the changes had been made by another Judge.me agent two weeks earlier, which we had to prove with a chat transcript. Only after escalation did their advanced team step in... and break our live product template entirely, removing titles, descriptions, and buy buttons. We run a high-AOV business and spend heavily on ads. Losing product functionality for seven hours during peak traffic is not something a $45 refund fixes. We also asked to speak with a supervisor multiple times and were refused. A senior agent eventually apologized and promised internal changes, but the damage was already done. If you're running a store where uptime and reliability matter, be careful: Judge.me support will edit your live theme code, and if things go wrong, you may be left without real help when you need it most.
Developer reply ·
We’re very sorry for the experience you described. We understand how disruptive this was, especially given the scale of your business and the trust you placed in our support. We’ve followed up in detail via email, and we want to reassure you that we’re taking your feedback seriously. We’re reviewing what went wrong, both technically and in how we communicated, to ensure this doesn’t happen again. This isn’t the standard we hold ourselves to, and we truly regret the impact it had on your store. We're committed to doing better!
We had a slight hiccup getting up and running, but support was very fast and helpful and it is working well now.
Developer reply ·
Thank you for your feedback! We're glad our support team was able to help you resolve the issue, feel free to reach out anytime :)
By far the best customer support I have ever received on any app from the Shopify App store. Great app, super support, very excited to offer quizzes on our site.
Developer reply ·
Thank you so much, Ken! We're thrilled to hear that you had such a great experience with our customer support—your kind words mean the world to us! 😊 We're excited for you to offer quizzes on your site and can't wait to see the value they bring to your customers. If you ever need any assistance, we're always here to help.
So far we are happy with the app, we have only had it installed for a short time and have not implemented the suggested fixes yet.
Developer reply ·
Hi Kevin, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know! Best, PIU Team
Great app and great customer service. Works exactly for what we needed. I did have a few questions during the installation and the support was quick and very detailed.
