Rare Parfum
Netherlands
Reviews (16)
This app updates tracking info but doesn't trigger Shopify's native notification "delivered" what's the point then?
Developer reply ·
We’re sorry to hear about your experience. We saw your support request and replied with instructions, as our app does trigger Shopify’s native Delivered notification when it’s configured correctly. This is usually caused by a Shopify setting that needs to be enabled. If you’d like, we’d be happy to help you get it working on a quick 1-on-1 call. Just reply to our support email, and we’ll take care of the rest.
I didn't like the app myself as it didn't serve the purpose I wanted it too plus looked unflattering. But the customer support is very freiendlt and helpful
Developer reply ·
Thank you for your feedback and for the kind words about our support team! We're sorry Smile wasn't the right fit. We'd love the chance to learn more about your goals and see if we can help tailor the program to better suit your store. If you're open to it, please reach out—we'd be happy to help. We hope you'll consider giving Smile another try!
honestly I will uninstall this app. If you are in Netherlands don't use it. The app doesn't automatically update the status and I have to constantly retract it to make it work. It's just not competent. I like the feature but what's the use if the tracking doesn't work at all? I have to submit retract for every step. No status updates like picked up but the courier or in sorting centre. To do that you have to manually retrack. Avoid it
Charlotte is very kind and helpful. She tried her best to help me fix the cart issue using the redirect feature of the app. I am using it to block outside visitors now
Like the app and the support team
Developer reply ·
Thanks for the 5 stars! We hope the app continues to serve your store well.
App broke the rich snippets by modifying the JSON-LD for most of my products in a way that Google Search did not recognize the product anymore. Use with caution.
there is a paid plan and it doesn't even mention here
Developer reply ·
We’re sorry for the confusion. The app is completely free and doesn’t have any paid plans or hidden charges. Please share more details where you faced billing page or any subscription approval.
unfortunately didn't work. disappointed
Developer reply ·
We're really sorry it didn't work out. In most cases this is a quick fix on the Google Business Profile connection, and we'd love the chance to sort it out for you. Could you reach out to our support team? We'll help you get it running.
not good on free plan at all.
Developer reply ·
Hi there, We're sorry that the app didn't deliver the experience you were hoping for. Your feedback means a lot to us, and we'd genuinely appreciate the chance to understand what happened. We've reached out to you via email, but if it's more convenient, you can also contact us anytime at support@omegatheme.com. We'll personally look into your case and do our best to help. If you're open to giving the app another try, we'd be happy to offer your first month free on whichever plan best suits your needs, so you can explore the app with our team's support. Thank you for your feedback. We hope to have the opportunity to make things right.
Helpful support and efficient app.
Developer reply ·
Thank you!
Useful app and very helpful customer support
Sadly didn't work. I installed it then added the app embed but nothing. I will change my review after the bug is handled
Developer reply ·
Hi, thanks for the feedback and sorry it didn't work as expected! Looking into your store, we noticed your theme already includes a native language switcher in the navbar. This is likely why LinguaBar wasn't visible: your theme already has its own solution, so installing LinguaBar may not be necessary in your case. That said, if you'd still like to use LinguaBar (for example for its flags, geolocation, or floating widget options), feel free to reach out anytime at clemenceau.ia@gmail.com — I'm happy to help you set it up properly alongside or instead of the native selector.
horrible app. doesn't work. I try to save the changes I made to pop up but it's bugged doesn't save anything. stay away
Developer reply ·
[July 09] I know your first experience with Geos was not good, but if you’re open to giving the app another chance, I’d be happy to personally support you through the setup and stay with you until everything works properly on your store. We can review everything together. I’ve also sent you an email with the detailed support plan I prepared for you, so I hope you’ll have a chance to take a look. We’d really love the chance to make this right. ------ [June 13] I'm Lea from Geos app! We’re truly sorry that you ran into this issue while setting up your popup. We completely understand how frustrating it must have been to make your changes and then be unable to save them. As soon as we received your message, our Development team investigated the issue and fixed it completely. The Save button is now working normally, and your changes should be saved as expected. We’ve also sent you an email with a personal follow-up and a solution prepared specifically for your store. Please have a look when you have a moment. Thank you for bringing this to our attention and giving us the chance to make things right. We’re always here if you need any further help.
fantastic app, easy to use. customisable and affordable subscription. Does everything I need. Customer support was great too