Eleven Oasis
Hong Kong SAR
Reviews (12)
Amazing app & exceptional customer support! This app is fantastic! It makes it super easy for customers to select different sizes and colors for the same product when buying in bulk. The support team (especially Chris) is amazingly patient, friendly, and attentive. They helped solve my issues step by step very quickly. Highly recommend this app to anyone looking for a smooth volume discount setup!
Developer reply ·
Thanks so much for the kind words! 💜 🍞 Really glad the bulk ordering setup is working well for you. We'll be sure to pass this along to Chris!
Developer reply ·
Hi, Thank you for taking the time to share your feedback about our app. First and foremost, please accept our sincere apologies for any inconvenience caused by the app or our support team. As the reported issue is technical in nature, we kindly requested access to your theme in order to investigate and resolve it effectively. During our live chat, we relied on a translation tool to communicate, which may not have conveyed our message clearly and could have led to some misunderstanding. We sincerely apologize for this inconvenience. Our team and I will continue to support you with the highest priority until the issue is fully resolved and your store is functioning as expected. Thank you very much for giving us a second chance to assist you further. Best regards, AOV Support Team
It's such a pity that I can't add a bad review! Due to frequent bugs in gempage, the conversion rate of my store has dropped. Therefore, I removed the gempage product template for my products. However, when I updated the theme version, the products I had changed the product template for were once again associated with gempage! Even if the number of associated products on the gempage product template is 0! Do you know how strange this is! The gempage template doesn't set up a single product, but it works on hundreds of products!
Developer reply ·
Hello Eleven Oasis! Thank you for your amazing review! We're thrilled to hear that you’re enjoying the platform and our customer service. If you ever need assistance or have any questions, feel free to reach out — we’re always happy to help. Auri GemPages Customer Support Manager
I'm very happy with Wheelify's customer support, and I'm grateful to Ali for all their work. Setting up the app was laborious before launch, but I'm glad it's now live and everything is going well so far. But I still hope there can be more Settings for the turntable, such as the number of slices
I was treated professionally after a very bad experience, and at least I'm glad kaching is trying to respond. I don't mean to cause any trouble, but I really need a customer support team that can offer professional assistance.
Thanks for answering our questions! Great service :)
Developer reply ·
Thanks so much for rating us 5/5 stars! We truly appreciate you taking the time to do this 🙂 - Smile Team ✨
Kite's simplicity made it easy for me to configure the campaign I wanted, and customer support was quick. I hope they continue
Very bad, I insist for a long time, has experienced constant error, delay, unable to create the test, can't choose the product after test finally launched the first product price, but it's very wonderful is a few hours later I products in the price of shopify concrete was somehow changed, changed to test the price of group B, ridiculous! Customer support is slow to respond, I can never reach customer support in the instant chat dialog box, and the contents of the dialog box are cleared after refreshing. Not recommended for anyone!
I couldn't find any customer support. Even after I sent several emails, there was still no reply. My store has been constantly redirected for login or registration due to this app. I have to switch to a new app. It's very sad Thank you for sharing your experience, Eleven Oasis. We are truly sorry for the frustration this caused and understand how disruptive login and redirection issues can be for a live store. Our team has been actively following up to connect with you and help resolve this. This is not the experience we aim to provide, and issues like this are usually related to specific login or theme configurations, which we are always ready to review and assist with directly. We remain available and committed to helping ensure everything is properly addressed. Thank you for taking the time to share your feedback.
Extremely powerful customer support! It can solve my questions anytime and anywhere. The attitude is very good and the speed is very fast. I'm very grateful. I think I will keep using it!
Cheap, powerful, patient customer support
Developer reply ·
Thank you for your feedback! 😊 We’re thrilled to hear that you find Opus both affordable and powerful. Our team takes great pride in providing patient and dedicated customer support to ensure you have the best experience possible. If you ever need any assistance or customizations, we're always here to help. Thanks for choosing Opus! 🚀✨ Best wishes, Opus Team