Authentic Ego
United States
Reviews (6)
I would very strongly caution any store/brand from working with this company as it will put your brand and store at risk. ShipStation has a serious tracking handoff issue with GlobalPost shipments, and support has absolutely, 100% ignored it and have tried to gaslight us by calling it a 'feature request' fix. Basic operational compliance and tracking is not a 'feature request', it is a core tenet of why they exist. We use ShipStation through our 3PL. Valid GlobalPost international tracking numbers are being attached to fulfilled Shopify orders, but the customer-facing tracking links are directing customers to USPS, where the numbers show as invalid. So customers are seeing what looks like invalid tracking even though the shipments are valid GlobalPost shipments. This has created a real operational problem for us that is actively harming our brand. We provided specific affected Shopify orders, tracking numbers, USPS links showing the issue, and a clear explanation of the failure path. The response from support has been repetitive and has not addressed the actual technical question: what carrier name, carrier code, and tracking URL is being passed into Shopify, and why GlobalPost shipments are ending up with USPS tracking links. They are well aware of the issue internally and choose to ignore it. These are the types of companies that should not be in business.
Developer reply ·
Hi there, we sincerely apologize for the frustration this has caused you and your customers. We completely understand how a tracking issue of this nature can have a real impact on your brand, and that is not something we take lightly. We have reached out directly on your ticket to let you know that this has been escalated internally to the right team. We appreciate your patience and want you to know we are actively working on this.
Terrible and untimely support. Do not recommend this app given the headaches it's caused. They are seemingly unable to unanchor their own button to the built in our of stock button on our theme. They also installed a new feature on our store without our permission and I had to request it be removed urgently.
Good customer service! Problem solved in a timely manner!
zero support, can't get in contact with a human, multiple bugs, AI support only. DO NOT install this app if you prioritize your customer experience. Update: after we uninstalled the app the team reached out to us and was helpful at fixing the bugs that the app caused asap. I am grateful for their help in fixing the issues but it would have been even more helpful if they could have helped us when we tried to resolve it previously.
Very supportive team, (particularly Osmand) that helped me work through an issue very quickly and we were able to resolve. Love how you can customize the app colours and theme to match your store, even for the basic Shopify version.
Amazing support and service! They were happy to help us with custom code for styling all forms to match our theme. Very fast and professional!
