Dinluksus.dk
Denmark
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Reviews (9)
Ruba did a very good job, setting up our app. Very helpfull and friendly. Now I hope app will be just as good and usefull. Until now - great customer service :)
Developer reply ·
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words.
OK app - I dont like they want all kind of informations from customers, so customers can think its SPAM. But service is good, and they answear quick :)
Developer reply ·
We're sorry to hear about your experience with our app. We aim to ensure compliance with legal requirements and protect both merchants and customers. The text displayed is often necessary to inform customers about their rights and data usage, ensuring transparency and trust. We understand your concerns about overwhelming customers and have taken your feedback into consideration to improve the user experience.
Good service. They make it great :)
Developer reply ·
Hello, Thank you for taking the time to share your feedback. We appreciate it a lot! Regarding your negative experience with our support team, we are sorry about it! As far as we see, after that our team redeemed ourselves by a more detailed answer. We hope it was more useful for you. Please do not hesitate to reach out to us again. We will do our best to help. Best wishes, Searchanise team
Good support :)
Developer reply ·
Thanks for your kind words! We're happy to have assisted you. Don't hesitate to contact us if you need any further help! 😊
What a great team! Esprecially Jasmine and Toby who did an amazing job. I love the app, and the team <3
Fine app, poor support. Dont wanna help setup their app, so we actually can get the benifits. They refer to some Youtube etc. not a good customer experience. Reply to your reply 11 - May **He didnt help me set things up - I got a lot of links to guides etc. which is fine, but in a smaller business, you dont have time reading all these guides, so I still dont get the effect i wished I would get from Omnisend (But email marketing works, so I give 2 stars instead of my 1 star)
Developer reply ·
Hi, we're really sorry to hear about your experience. We can see that a Senior Support Agent was able to help set things up for you. Please get in touch if we can help support you with anything else. Thank you!
Poor App-... I have being paying for around 12 months or more, without having access to control the features. Afterwards they dont remove the coding, so store is slowed down. Waste of money dont do it! **Update** It was a mistake I have paid way to much. They gave me a refund for a month. Thats ok. I could have spotted it myself before. Michelle was a pleasure speaking to from Limespot. She get one of the stars personally.
Developer reply ·
**Update** Thank you so much for updating your review. The refund is currently being processed by Shopify as there hadn't been any charges to your account since February 2020. We look forward to doing business with you again in the future. Best of luck with everything and hope to see you soon! We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. A request has been sent to your store so that our team can help with removing the leftover code. We would also like to offer you a better pricing plan with access to more features. Please expect an email from our support team to make things right.
I think this is my first poor review, as I try see it from both sides, but this is by far, the WORST APP EVER! It litteraly broke down my site, first they left some coding, and when i several times asked them to remove it, they did remove it BRAVO - but also erased the rest of my index site. As for time being, I am the only one in my company with access besides Powr, and I have never coded in my entire life, so I know they have been erasing my site. Ofcause by mistake, i Understand that, but still its a f***** pain in the ass for me now, as I need to pay for a developer now. And all that for a Timer? They wont admit they erased it ofcause they dont, but they did. So this goes out to all of you who want a simple timer. The times is fine, but do you want to keep your index/frontpage site dont install this s**** app. Regards **After their poor answear - here is the ticket nr. 154812 - you are totally right. I started of with my personal email (thanks for sharing it here), and now I use my business email. Since you almost ask for it, the one "helped" me is names Rea, do you want mails as well? By the way - with full access - you do have access to index site, and you did delete both index site, and rest of your s**** coding. Ofcause my site is up running again, should I wait for you guys, starting job 5 days after writing? The site you see now is an old version of my site, but hey you removed my index site, so its better than none. Conclusion is the same, running from answear, have no insight on what own supporters do. Just stay away if you dont wanna end up in same situation.
Developer reply ·
Hi there, Thanks for writing in and apologies for this! I looked at your account with Info@dinluksus.dk but wasn't able to find a POWr account associated with it. Looking at your website I see that you have used an account with kenneth_groenbech@yahoo.dk. I tried to find previous tickets from both of these email addresses to figure out if our support team helped remove the app from your store but wasn't able to find any email history. If you contacted us through a different email, please send it to us so we could look into it. Just so you know, we do not remove the index site or any of the code which is already added to your website as we do not have access to that part so any details that you could provide would help us narrow down on the issue. Also, I see that your website is still active and there is no POWr app currently installed. If you would like to remove any POWr app code from your site, please use the following help article: https://help.powr.io/hc/en-us/articles/115006392788-How-to-uninstall-POWr-from-Shopify Looking forward to hearing back from you.
19,95 for an App not working now, where I need it the most, and a support line you cant chat with or communicate directly with is not a good app. Until now it has been good, but this is a very bad experience. *After my review the support line did help me - still I am unsatisfied, that I need to have some background experience when I make changes, cause the APP needs to be handled in a certain way.
