Jest Paint Store
United States
Reviews (5)
Easy to use if their on-boarding team helps you out. Very fast support when needed. Not sure yet if all revenue that they claim to be earned through their app is really thanks to their app, but I am sure their app helps.
Developer reply ·
Thank you very much for your review, we were happy to help you. :) Regarding your concern about the revenue, please know that a sale is attributed to Recart if a customer opens or clicks a Messenger notification sent by Recart and makes the purchase in the next 72 hours. In certain cases, when sending Facebook Messenger Campaigns, Facebook will not provide us information about whether the recipient opened the message. In these cases, the 72-hour conversion window will be open when the user received the message. Keep up the good work, and whenever you have a question, don't hesitate to contact us again!
Really awesome app! And they will help you customize it as needed, their customer support is great! yay!
Developer reply ·
It is the best we could hope for, to see our clients excited about or service! Thanks for the awesome review! Yay!
UPDATE: Matt reached out to me directly, apparently I received a wrong automatic message saying the app had no support. My issue has been solved and I have updated the review accordingly. OLD REVIEW: The app has no support at all. When you send them an email you get the following message: As of Dec 2018, this email address is not monitored and will no longer create support tickets. For answers to commonly asked questions, please see our Help Center, community forums, and Shopify Partner blog. The app has not sent an invitation to over 15000 of my customers.
They made changes to my theme and pushed them live without testing. The changes broke my theme so now customers can't add products to their cart from the collection pages and can't get to the checkout page. AN issue like that on a live site would have created a DISASTER. I emailed them an hour ago and still no response (during support hours). HOW CAN THEY BE SO IRRESPONSIBLE of making changes to a theme and not testing before pushing live. Here is a clear view to the rror so they don't claim it wasn't them: http://wethe.me/371a2f5c3d39
I was having issues at first getting the app to work properly, but Chris stepped in and helped me get it set up correctly. It works fine now and it integrates nicely with my theme. Only issue I have is that I wish the app will allow you to put both line item quantity minimums AND order total minimum, as well as choosing individual products AND entire collections to be discounted. Other than that, the app does what it needs to do and the support was great!
