Recart: SMS & List Growth
by Recart · launched
View in Shopify App Store ↗Reviews (481)
We switched to Recart in mid-2024 after years on another SMS platform. Their popups delivered 2–2.5x higher opt-in rates right out of the gate, and since then, Recart has become our #1 converting marketing channel. Beyond the numbers, the team feels like an extension of our own. They’re proactive with campaign strategy, consistently testing and offering optimization tactics, and they genuinely understand our brand. For any Shopify brand looking for an SMS partner that drives real results, we’d highly recommend Recart.
Developer reply ·
Thank you so much for your review! We're honored that Recart has become your #1 converting marketing channel and that you're seeing such impressive results with our popups. It means a lot to hear that our team feels like an extension of yours - that's exactly the kind of partnership we strive for. We truly value working with Goose Creek Candle and look forward to continuing to support your success. If you ever need anything, we're always here! Best, Team Recart
Recart is the best SMS app available plus they provide incredible hands on customer care. Our opt in rate and revenue has quadrupled since we migrated over. I love the reporting and strategy recommendations their team brings to the table. Hands down one of the best tech pivots we've made as a business.
Developer reply ·
Thank you for the kind words! We're so excited to hear that your opt-in rate and revenue have quadrupled since making the switch. It's fantastic that our reporting and strategy recommendations are helping drive those results. We truly value your partnership and are thrilled to be part of your success story. If there's anything else we can do to support you, please don't hesitate to reach out! Best, Team Recart
Moving over to Recart in 2024 was a great experience and decision for our company. Recart has been a reliable and effective SMS solution for BURLEBO. The platform is easy to use, integrates smoothly with our existing systems, and delivers strong performance for customer communication. They provide top notch service with our CSM who is responsive, knowledgeable, and easy to collaborate with.
Developer reply ·
Thank you so much for your review! We're thrilled to hear that moving to Recart has been such a positive experience for BURLEBO. It's wonderful to know that the platform is meeting your needs and that your CSM has been a great partner. We truly value working with you and look forward to continuing to support your growth. If you ever need anything, we're always here to help! Best, Team Recart
We’ve been using Recart since 2023, and it’s completely transformed how we approach SMS. It’s now consistently one of our top revenue channels. In just 18 months, we’ve added 78,000+ subscribers, grown our list by over 250%, and achieved a 141X ROI—well above industry benchmarks. In the past 3 months alone, our list growth conversion has consistently hit double digits, while opt-out rates stay low. Recart’s popups, automated campaigns, and segmentation features make it easy to scale fast and deliver strong performance. If you're serious about growing your SMS channel, I would highly recommend adding Recart into your tech stack.
BEWARE, WE LOST MONEY WITH RECART - READ THIS BEFORE YOU SIGN AN AGREEMENT. $10,000+ lost in revenue with Recart due to platform bugs. My experience with Recart has been disappointing due to their platform filled with many bugs, declining performance, lack of promised support, strategy, billing discrepancies, and failure to execute agreed-upon tasks. The app and the service has not only failed to deliver on its promises but has also negatively impacted our revenue and business operations. Read my experience below. You will thank me later. Let me explain. Prior to moving to Recart in March 2024 I was using Postscript for 4+ years and generated seven digits in sms revenue by managing it in-house. So i know the technical side, strategy, optimizations and how things should work if you know what you are doing, and if the platform works as intended or not. I decided to move to Recart to save time and because they promised (via email and on their website) they will handle EVERYTHING: strategy, execution, optimizations, AI tests, A/B tests and will match our custom price. It sounded amazing, I was like it can’t be that bad, like what can they mess up, so I pulled the trigger and signed an agreement. Oh boy, was I wrong. PLATFORM BUGS - lost $10,000+ in revenue due to browse, add to cart, checkout abandonment flows not working as good as they work on Postscript. The worst part, I had to escalate and ping their team many times, so finally after few months they “discovered” the bug and apparently fixed it but still it was NOT working as it should. I know this from a fact, when we were for 4+ years with Postscript I would get hit by abandonment flow message almost every week. So my guess is their technology for recognizing users and events is not up to the level compared to Postscript and on the top of that it’s has bugs that they are not even aware of. So if you use Recart you are losing money on these automated flows because the users are not triggering the Recart events and/or they can’t recognize the users. POOR SERVICE - be careful, it’s not what’s advertised, at least it was not for us, their CEO Soma confirmed that there was misunderstanding in the offered service, so basically misleading advertising. I was like why you did not tell me this before? if you sign an agreement ask for detailed scope of work and deliverables along with the cadence. I made a huge mistake of signing an agreement that was super vague and gave them chance to not delivered what was promised. Also depends who is your assigned account manger, and also depends how much you are spending, low spend you are getting minimal support and non US rep. I was also told I’m asking a lot of questions and I’m taking up a lot of their time to address my concerns. NON TRANSPARENT PRICING - there is no way to figure out the charges, applied credits, sms usage, from the platform UI, it’s NOT transparent, even their team has hard time understanding the billing, credits, roll over credits etc it’s all a black box. You can’t verify it yourself. They acknowledge it it’s not transparent. HIDDEN OVERCHARGES - after complaining about their non transparent charges and being unable to verify myself why I was charged the amounts, they told me they are refunding me money because they apparently discovered an issue with roll over credits or whatever it was. Imagine If I was not doing my due diligence, no one would have discovered the issue. So now imagine how many of the brands that use Recart were potentially impacted by the same issue and the bugs I have discovered? Incorrect Attribution and Inflated Metrics - We had agreed on a specific 1-day click attribution model to track performance accurately. Despite multiple confirmations, Recart applied a different attribution model, inflating performance metrics for several months. The issue was only corrected after I escalated it on June 3rd, meaning all prior data was unreliable. Lack of Reporting and Strategic Support - there was a period of 2+ months where we haven't received any performance reports, there was a noticeable absence of strategic guidance and poor execution. We haven't had any strategy sessions or received proactive recommendations for over two months, leaving us without direction in our SMS marketing efforts. Billing Discrepancies - Our contract clearly stated a rate of $0.0075 per message, but we've been consistently billed at approximately $0.0077 per message. While this might seem minor per message, over thousands of messages, it results in significant overcharges, violating our agreed payment terms. Other promised services that were not delivered: Incorrect URLs in Campaigns: Despite clear instructions and agreements, campaigns went out with incorrect URLs, confusing customers and potentially losing sales. Scheduled Campaigns Not Sent: Planned campaigns were missed, leading to lost revenue opportunities. Flows Not Reactivated: Critical flows weren't updated to reflect current offers, rendering them ineffective. Abandonment Flows Malfunctioning: For over six months, I didn't receive any browser, checkout, or add-to-cart abandonment SMS messages, indicating these flows weren't functioning properly. No A/B Testing: We were promised proactive A/B pop-up testing and AI-driven personalization, but these initiatives were never implemented. Gave them 2 stars, because they were kinda trying to make things right but mostly because they finally agreed to terminate the agreement with no penalty, however the damage is done, they are aware of it, and they still owe me $5,000+ due to the automations not working properly. As soon as I moved back to Postscript I made more revenue with the abandonment automations in 3 days than Recart abandonment automations generated in 7+ months. That’s how bad their platform and technology is. They should also compensate me for the time I spent discovering all the crucial bugs and issues on their platform.
We moved over to Recart almost a year ago and took our barely skating by SMS program to a whole new level. The support they provide is fantastic and their constant testing and iterations on the pop up has driven opt-ins as high as 13%. Our list size has grown by leaps and bounds and every campaign is a money maker. I recommend them to everyone who will listen! Fantastic app, fantastic service, and crazy good metrics.
Terrible customer service. Soma, the CEO, has no better customer skills. If I could have left zero stars, I would have. UPDATE TO THE CEO'S RESPONSE: Yes, while I do agree that there were billing issues and appreciate the fact that Recart was working with us and we had entered an agreement with you. What can't be dismissed is the Alice Pai, your head of client success, is and was extremely rude and condesending to us from the very begining. So much so that we had to call her out on in some of the emails, which I will gladly share with anyone that wants to read them. What also can't be dismissed is that Recart had entered into an agreement with us to which they did not fullfill. Instead what Alice did was nothing. Because Alice couldn't do her job, what she did was run up our bill over $3000 dollars and then expected US to pay it off completely "or else". Then you Soma, the CEO, got involved. You again said we need to pay the full balance or you would suspend our account. Again, a balance your company ran up because YOU failed to honor the agreement. I offered a payment arrangement to which you declined and suspended my account before a weekend. I could not send text to my customers for the weekend which cost me sales. Then on the following Monday, you decided you would accept my payment arrangements. YOU suspended my account for the weekend to intentionally hurt my business. Then when you decided to re-activate my account, my number NEVER got verified. I couldn't send a text for an entire week! All this while I was trying to get away from your company. It took less than a day for the new company to get my number verified. My guess, the number was never submitted by your company to get verified. Another intentional act on your part to hurt my company. So did I get a little upset with your company and send some emails telling you how I felt about Alice....I sure did! Were some of those on the unprofessional side, yes. But YOUR actions, caused my reaction. Alice is far from professional and you SOMA, not taking responsibility for your company failures and trying to put it on my company and then intentionally hurting my company and family.....take a look in the mirror. This would have NEVER happened if you and your company had any integrity and did what they said they were gong to do. Anyone reading this, please feel free to reach out and ask for emails. I will gladly send them to you. This company has gone downhill drastically since we had signed on with them. If you don't do what they demand, they will hurt you. ALSO, you DO NOT HAVE IMMEDIATE ACCESS TO THE CONTACTS THEY COLLECT FOR YOU. You have to request your contact list and then they will get it to you, when they can. You pay for them to collect that data, you should immediate access to your property.
Developer reply ·
Hi Ian, Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. After thoroughly reviewing the situation, I’d like to clarify a few points. While there may have been minor missteps along the way, our team consistently worked to support you with the best intentions, even during challenging circumstances, including times when billing issues arose. However, throughout the engagement, we encountered communication that did not align with respectful and professional standards. Our team members were subjected to language and behavior that no professional should have to endure. For these reasons, we have made the decision to discontinue our services to you and your business. We wish you the best moving forward. Best regards, Soma - Founder & CEO at Recart
I love the numbers coming in from our campaigns and flows, especially the welcome; it offers a personal touch with conditional splits that really engage our customers. And it really gets results (sales). At first, I was concerned about our opt-ins, but our rep, Jordan, did more than just provide awesome suggestions — he also worked with us to create different versions, like a step with email and text at the same time. Our signup conversions improved dramatically, jumping from 1.25% before Recart to 7% for email and almost 5% for SMS.
Developer reply ·
Hi there, We wanted to say thank you for your awesome review! We genuinely appreciate your support and the time you took to share your positive experience! Your feedback fuels our passion, and we're excited to keep delivering top-notch value to users like you. It's truly rewarding to hear that our app has had a positive impact on your Shopify journey, and we are delighted to know that Recart has met your expectations and increased your opt-in rates. Your feedback serves as a testament to the hard work and dedication of Jordan and our entire team. We're thrilled to have Plum Deluxe Tea as part of our community, and we promise to continue working hard to exceed your expectations. If there's ever anything specific you'd like to see or any additional features you think would enhance your experience, please feel free to share your thoughts. We value your input immensely. Thank you once again, and here's to more great experiences ahead! Best, The Recart Team
We've been working with the Recart team for nearly a year. They are very helpful, immediately respond, and are always eager to help. All in all our experience has been positive, no issues, and it has helped us grow our subscribers as well as increase our ROI. We recommend them.
Developer reply ·
Hi there, Thank you so much for taking the time to share your positive experience with us! We are so thrilled to hear that you had such a great experience with us. We are always striving to provide our customers with the best, so your feedback is incredibly valuable to us. We will continue to work hard to meet and exceed your expectations. Thank you again for your kind words and support. We look forward to continuing to help Prop Money grow and flourish! Best, The Recart Team
We love using Recart. The app is intuitive and easy to use. They have awesome technical support, but what's really blown us away is the support around strategy, ideas, and implementation of those ideas directly with their team. So rad!
Developer reply ·
Hi there, We are delighted to read your glowing review! Your satisfaction is our top priority, and your kind words mean the world to us. Thank you for highlighting our team's exceptional customer service. We take pride in providing a helpful and enjoyable shopping experience for every customer. Your feedback is truly invaluable as we continuously strive to improve our offerings. We are committed to exceeding your expectations and making you a lifelong customer. Thank you again for choosing us. We look forward to helping Keep Nature Wild continue to grow and share your amazing apparel with as many people as possible! Best, The Recart Team
What an incredible app - truly has taken our DTC brand's revenue and owned marketing efficiency to the next level. Really enjoying the automation capabilities and the interface on Recart. Plus, the "packs" the team drops for us (automations, popups, pre-built flows) seemingly on a quarterly basis are an incredible add-on and take a ton off of my plate. Highly recommend!
Developer reply ·
Hi there, We're over the moon to receive your fantastic review! Your kind words about our templates and the automation we offer are deeply appreciated. We take great pride in creating an experience that exceeds expectations. Your feedback is a vital part of our growth and development. We'll continue to refine our offerings to ensure your continued satisfaction. Thank you for choosing us and sharing your wonderful experience. We look forward to working alongside you at Rejuvia for years to come, bringing restful night's sleep to homes everywhere! Best, The Recart Team
This used to be a great app but my Facebook page disconnected (the success of this depends on it) I emailed days ago to 3 different support emails and 2 on the chat and not one reply. I am losing sales and will be searching for a better alternative. Beware. They take money but customer support has suddenly become non existent. Not happy.
Developer reply ·
Hi, we greatly appreciate your feedback and would like to extend our sincerest apologies for the less-than-ideal experience you encountered. Your input is invaluable to us. We understand that you initially reached out to us through our Support channel, and regrettably, it appears that our response ended up in your SPAM folder. We subsequently made additional attempts to contact you directly via email, but we acknowledge that some time had passed by then. We have thoroughly reviewed our internal procedures to enhance the deliverability of our messages, ensuring that such issues are avoided in the future. Additionally, we had taken immediate steps to address your concerns by issuing a full refund for the last month's service. If there is anything else we can do to better support you or if you have any further concerns, please do not hesitate to reach out. Your satisfaction is of the utmost importance to us, and we are committed to providing you with a more positive experience going forward. Once again, we apologize for any frustration or inconvenience you may have encountered, and we genuinely appreciate your feedback, as it assists us in improving our services.
Awesome app and support! Started seeing results pretty much immediately Best support service we have had in years!
Developer reply ·
Thanks so much for your feedback. We are delighted to hear you are satisfied with our services. :) Let us know if we can help with anything. Best, Recart team
Recarts program is God sent. My clients are happier because they've never gotten so many consistent sales. It was a strain on me to figure out when to have a sale for my company, so I was having sales only during major holidays. Like, 4 times a year. Now, since hiring Recart and working alongside Jordan my account manager at recart we have sales every month and I can't keep product on my shelves. Recart gave me REAL CEO PROBLEMS! Jordan's visions for the sales to have are always on point. He creates the best copy and call to actions for our subscribers. I'm just happy to have recart on my team! Let's goooooooo! Thank you Ceo, and Jordan!
Developer reply ·
Thank you so much for the awesome review! Jordan is indeed an awesome account manager however you're the real deal ;) Keep up the good work and let's reach for the sky! Recart Team
At first, we thought that we found the right app for our business, our Facebook messenger blast works really well, but suddenly the performance of this app fluctuates, as we noticed during our monthly sale, total message sent decreases until the campaign just activate and do nothing. We try to seek help to their Support Team but unfortunately, they can't also provide us the answer why it happens, Vivien, one of the CS Support just tell us that their experience with Sponsored Messages is still the same, it is a hit or miss, meaning they are not confident that the app performance will work for us.
Developer reply ·
Thank you for your review, we are sorry you had an unpleasant experience with our app. Please note that Recart has no effect on the delivery of Sponsored Messages, this is completely handled by Facebook. We reached out to you in a separate email to make sure your Sponsored Message setup is correct. Best, Recart team
It's free money... great support! If you aren't doing anything with your SMS this is the best option for you.
Developer reply ·
Thank you so much for the great review :) Keep up the good work! Best, Recart team
Get eight times more sales. A bold claim. Even though we had paid social media ads explicitly made for driving traffic to our store, all of our sales did NOT use the promo code you could get by signing up to text messages by Recart. Long story short, our customers are better off paying the retail price than giving away their phone numbers for a 15% off on their purchase. Perhaps Recart drives sales up for lower-priced items or a different industry than ours. Electronics shop owners, pass on this one. It will take valuable time for you to set up this correctly, and it's not worth it. You are better off pushing more sales through promotion inserts in your packaging, giveaways on social media, and 5-star reviews. My two cents.
Developer reply ·
We’re sorry you had a negative experience with our free trial program! The 8X ROI guarantee is only feasible when there’s a minimum level of traffic coming to your store. Our team should’ve reviewed your store stats in more detail and communicated this at the beginning of the trial to set proper expectations. Again, our apologies for any miscommunications. Please let us know if there’s anything further we can do. Best, Recart Team
Hands down the BEST SMS app I love the support you get one on one support. I also have the best Rep Jordan he takes care of us. If you are considering sms highly recommend recart.
Developer reply ·
Thanks so much for the superb feedback, we are truly happy to see you recommend Recart! :) Let us know if we can assist with anything. Best, Recart Team
When ever I run a sale I use recart for text messages! I also have an auto discount on my home page. I was hesitant about the discount at first but it helps. I work with Greg and he's awesome. Thanks Recart.
Developer reply ·
We're thrilled to hear this! Greg and the rest of the team will always be here to assist you in the future :) Best, Recart Team
Beware!!!!! This app is a complete waste of time and money. We added it to our store and did paid facebook ads to get new subscribers. Once we decided to send our subscribers a notification of our sale and a discount code we discovered you have to pay a huge amount via a new facebook ad just to notify your subscribers. PLUS, Facebook will not deliver Sponsored Messages unless you have minimum 1000-2000 subscribers. What a waste of money to have gained the subscribers and also be charged on the first day by Recart yet we couldn't even communicate with our "own" subscribers! Huge waste of money and also the time we spent on all our new messenger flows! Have just deleted app and lost all those subscribers. Do not recommend at all!
Developer reply ·
Thank you for your review, we are sorry you had an unpleasant experience with our app. Please note that Recart has no effect on the pricing and the delivery of Sponsored Messages, this is completely handled by Facebook. Also, the subscribers Recart collected belong to your Facebook Page, you do not lose them by uninstalling the app. Recart offers a 14-days free trial, once it expires you can subscribe to a paid plan, and only then you would be charged. We have reached out to you via email to clarify the issues and we are looking forward to hearing back from you. Best, Recart team
This app is super glitchy. It stops working each month and you lose sales because of this. Support takes hours - days to reply and still Can’t fix the issue. I recommend researching for a different app
Developer reply ·
Thanks a lot for the review. Should you be facing any issues with the app could you please reach out to us at support@recart.com so we can assist you. -Recart Team
Awesome app. Have been using it for about 3 months and so far has been paying off quite well. Keep up the good work!
Developer reply ·
Thanks a lot for sharing your experience! Keep up the good work and please do not hesitate to reach out if you need help :)) Recart team
this app makes it very easy for customers to sign up and doesn't send them back & forwards between emails & shop. Instant gratification so they purchase more with their 10% discount. Smooth & easy to use.
Developer reply ·
Thank you very much for the awesome feedback, it means a lot to us! :) Do not hesitate to reach out anytime if we can assist. Best, Recart Team
Very easy to customize a few flows and get it up quickly. Already see excellent conversions from just one welcome pop up! Looking forward to seeing what more it can do.
Developer reply ·
Thank you so much for the awesome feedback! We really appreciate it. Have a wonderful day and let us know if we can assist with anything. :) Best, Recart team
I'm loving this app. I'm still learning how to use it but so far so good. Hoping for great things with this app
Developer reply ·
Thank you very much for your positive feedback, it means a lot to us! :) Let us know if we can assist with anything. Best, Recart team
You can use them to get your products market price all wrong without any permissions. I tried this app, but it just added a discount code open to public without any pre-talk or try to get any permissions from us, which caused us much more headaches than we don't have them.
Developer reply ·
Thank you for the feedback. We have reached out to you via email to get to the bottom of the issue and find a solution as soon as possible. Thank you so much for your cooperation.
We were getting some inaccurate 'Extra Sales' claimed by Recart so we started to write down the 'Extra Sales' and our actual sales on Shopify since 22-Dec-2020, we compared the data each day, unfortunately, almost 80% of the 'Extra Sales' are not really matching our actual sales. Let's take the most recent data on 03-Jan-2021 as an example, Recart said we've got 2 orders as the 'Extra Sales', however, we got only one order on that day. This is just one of the many inaccurate data we are having. Not sure if other users are having the same issue like ours? We sent messages to the customer support team. At the beginning, they said we should use the unique promo code for Recart - And yes we did, but the Extra Sales didn't match. We provided the screenshot showing all the proofs. And then the last reply we got is as below: "I have looked into the Sponsored Message and it had a different discount code, that I think you have not sent over previously. I have removed this code from the Sponsored message now, because I believe the code was still active, and that is why Recart kept attributing sales from it. Regarding the difference of the Extra Sales what you see on the discount code in Shopify and in Recart, the explanation is the purchases when the user does not redeem the code, but comes back to the store from a Recart message. A sale is attributed to Recart if a customer opens or clicks a Messenger notification sent by Recart and makes the purchase in the next 72 hours. Therefore, the code does not have to be used for Recart to count the Extra Sales, it is enough to get the message and purchase in the following 72 hours. Please let me know if it makes sense." I think they are telling us no matter if the sales are with the unique Recart code, or without the code, they can be counted as the 'Extra Sales' from Recart, so we've got to pay the higher monthly rate. That's ridiculous! On 03-Jan-2021, we got one order, and you claimed we got two orders and all these two orders were from Recart. How we can verify? Anyone has the same concern? We are happy to pay higher if Recart is really generating the extra sales for our store. But their replies are irresponsible and they don't even provide a solution on how we can verify where are the sales really from! Will keep spreading this out, reporting to Shopify and other social media platforms until we get a CORRECT ANSWER!
Developer reply ·
Thank you for your review. We apologize for the inconvenience, but we are committed to answer all your questions and fix this problem as soon as possible! Therefore we have reached out to you directly, and we would appreciate if you got back to us. Thanks a lot, Recart team
This is a great app to help auto manage customer conversations and generate revenue. I did have a few challenges using/setting up, however, customer support was excellent! I recommend Recart.
Developer reply ·
Thank you very much for your feedback, we appreciate it! :) Please let us know if you need assistance in the future, we are always happy to help. Recart Team
Recart is by far the best apps I've ever installed in my store. Once setup and configured, I saw an immediate increase in sales, adding 2 to 3000 per month. The welcome pop-ups are getting nearly a 10% engagement rate with a 93% open rate. If I've had any issue or question, Barbara from support has been phenomenal in helping get those taken care of. You will not regret installing this app!
Developer reply ·
Thanks so much for your feedback. We are glad to hear about your success, and that you are satisfied with our support. :) Let us know if we can help with anything. Best, Recart team
Works great so far. Great results right from the start which is amazing. Amazing Success Manager. Couldn't ask for more
Developer reply ·
Thank you for the awesome feedback it truly means a lot to us :-) Please let us know if you need any assistance in the future our team is happy to help. Recart Team
So, it quickly becomes apparent that the impressive stats that Recart claim on all their promotions about how they increase sales, are a little tenuous. They count anyone that signs up for a discount code then purchases as a conversion enabled by them - as if the customer wouldn't have purchased otherwise. But in reality all they are doing is pestering customers with tacky discount codes - customers that would have purchased in any case. Real value comes in attracting back abandoned checkouts, and unfortunately it appears that Recart are much less successful at achieving this than they would have you believe. Since installing Recart I have actually seen a reduction in sales, which I attribute to the popup 'conversation starter' which just feels dropship-spammy, and subsequent Messenger hassling. I don't think I'll be using Recart again. The biggest con is all those conversions in their marketing copy they claim to have 'unlocked' for users of Recart, which are really just sales that would have occurred in any case. Very cheeky.
Developer reply ·
Thank you for your detailed feedback. We are sorry that our services did not meet your expectations. Our Abandoned Cart recovering works best with a stable subscriber base, due to Facebook messaging policies. If you would give us another chance, we would recommend to try other Conversation Starters, and gain more subscribers as a first step. Please let us know, if we can help with anything. Thanks. Best, Recart team
I almost deleted this app because it didn't seem to be doing much for me. However, I decided to reach out to the team first and ask if they had any tips. We turned on some additional functionality and it has been extremely effective since then. I'm happy I didn't delete it - that would have been a big mistake. The team is very nice and helpful.
Developer reply ·
Thanks for your feedback :) We're happy to help you anytime, so please don't hesitate to contact us in the future. -Recart team
Recently had a small issue and the customer support was awesome. Solved my problem immediately. Thanks a lot!
Developer reply ·
Thanks so much for your kind words! We're always happy to help, so please don't hesitate to reach out to us if anything else comes up. - Recart team
Excellent app, has saved me thousands in abandoned carts. Its captured a lot of sales and brought so many people back
Developer reply ·
Thanks for the feedback! We're always glad to see our clients reach success with Recart :)
Recart has been a staple in our marketing plan. It's a must! Very friendly customer service to! Highly Recommended.
Developer reply ·
Thank you for your feedback, we really appreciate it :) We're happy to help anytime, so please don't hesitate to contact us in the future. - Recart team
I have been used the app more than 6 month. That's very good messenger marketing. Super support can help you any issues in the app. Recommended!
Developer reply ·
Thanks a lot for your kind words! Your feedback means a lot to us. We're always happy to help, so please don't hesitate to get back to us if anything else comes up. :)
I do not doubt about Recart potential,but my focus right now is my website performance.I'll be back.
Developer reply ·
Thanks a lot for your feedback, it helps a lot! We've reached out to you regarding your site's performance, because (due to our scripts loading asynchronously) we should no have any slowing effect on your site. Our Customer Success team would love to help you investigate how to optimise your site's loading speed while not giving up the important marketing elements on your page. We're looking forward to hearing from you. Kindest Regards, The Recart Customer Success team
Easy to use if their on-boarding team helps you out. Very fast support when needed. Not sure yet if all revenue that they claim to be earned through their app is really thanks to their app, but I am sure their app helps.
Developer reply ·
Thank you very much for your review, we were happy to help you. :) Regarding your concern about the revenue, please know that a sale is attributed to Recart if a customer opens or clicks a Messenger notification sent by Recart and makes the purchase in the next 72 hours. In certain cases, when sending Facebook Messenger Campaigns, Facebook will not provide us information about whether the recipient opened the message. In these cases, the 72-hour conversion window will be open when the user received the message. Keep up the good work, and whenever you have a question, don't hesitate to contact us again!
Great app! Messenger Marketing works and we are constantly getting sales from it. Support is also incredible, we definitely recommend it!
Developer reply ·
Hi there, Thanks a lot for your kind words! It means a lot to the team. Please don't hesitate to get back in touch with us if you need a hand with anything at all. Our team would love to help out. Best wishes, Recart's Customer Success Team
Adam has been so wonderful in setting all of the best features to our webstore! It's been over 2 weeks and we are still testing out the features and learning our customer behavior. Hope this will help reduce our abandon cart gap!
Developer reply ·
Thank you so much for your positive review, we were happy to help you. :) We wish you great success in your business. Don't hesitate to contact us if you have further questions.
Great app. Very useful. I would highly recommend it to any store. Very easy team to work with also.
Developer reply ·
Thank you for the kind words! Let us know if we can help further.
All the reviews on this app have been great so we gave it a shot. We found it to be virtually useless over 2 weeks. Wouldn't recommend.
Developer reply ·
Thank you for your feedback! We're sorry to hear that you didn't get the results you were hoping for. Our team has tried to get in touch with you via multiple channels, however we didn't hear back from you. Feel free to get back to us via our in app support or via support@recart.com and we'd be happy to reset the trial period for you as well as help with optimizing your account to achieve the best results. Best Wishes, The Recart team
I use this app and it has already recovered over $1k from abandoned carts in just 7 days. Simply amazing! Highly recommend.
Developer reply ·
We're always happy to see such amazing results. In case you need any help, feel free to reach out to us anytime. :)
This app is cost friendlier, easier and more powerful than any other messenger abandoned cart program. It has easy integrations too. I use it every day to increase sales. Probably the #1 tool for any shopify site. I've used them all and this is the leader by far.
App works good so far. I had an issue and a rep helped me with clarity. Response time was quick and good manners represented
This App is the Best and a Must Have for your store. I use it to recover Carts, to send Discounts to my Customer and Cutomer Chat. Each job it does have generated additional revenue. It is easy to install and is User Friendly.
Developer reply ·
Thanks for the positive feedback, we really appreciate it. :) Keep up the good work, and whenever you have a question, don't hesitate to contact us via the chat-box on your Recart dashboard. :)
Great app so far, though wish there was lot more customization to the shopify widgets (color, font, text, placement, etc)
Developer reply ·
Thank you for your review and feedback, we appreciate it a lot. :) We'll make sure to forward it to our product team. If you have any questions, please feel free to contact us, we are happy to help.
Hey, very nice app and a very reactive support with incredible advice. I recommend to use this app. Definitely worth it.
Developer reply ·
Hi there, Thank you so much for your feedback, we appreciate it. :) Please feel free to contact us if you have any questions. :)
Great customer service!!! Thomas and his team were able to resolve a connection issue with Facebook in a timely manner. 100% recommend!
Developer reply ·
Thank you very much!
Installed this and tested it for about 5m and had all sorts of issues. On my iPhone X the button to send to messenger wouldn't work so right after I add to cart I get a pop-up that doesn't work. I had another person try it and it's not a one-click solution, you click, then it opens another page and then asks you to authenticate again. Most of our users are mobile and taking someone that just added something to their cart to a whole new page and through several clicks just isn't going to work for us. The chat also made me authenticate on my phone, so it was not seamless either. In all of the marketing material it shows a simple click to opt-in, but doesn't mention opening a new screen on mobile and then having them authenticate again through facebook. I don't want to take anyone out of a purchase flow to another page. Great idea, but still needs some work.
Developer reply ·
We are sorry you had a bad experience with our app and we hope we can clarify the things which weren't working properly for you during your tests. Please know that Facebook currently doesn't support Safari for its Messenger plugins. But don't worry, your users can reach your store via the Facebook in-app browser where the plugin will appear properly and since mobile traffic is directed there, this shouldn't affect your conversation rate significantly. The mentioned pop-up window for the Messenger Widget is only showing up - during the opt-in - if your visitors aren't logged in into their Facebook accounts. We have also contacted you via email but we haven’t heard from you. If you would give another try to Recart, we would be more than happy to help you set up your account properly in order to get more revenue and subscribers.
My shop has not opened as yet but I needed to know if everything was working well. I have to say that the customer service at Recart, compared to other apps out there is out of this world. The staff John or Thomas are just amazing. They must be busy but despite having a lot on their plate, they answer fast and try to help you every step of the way. I cannot recommend them more. Thank you so much guys, don't know what I would do without you.
Developer reply ·
Thank you so much! :)
Looks really good. i am going to start trying the app now and looks very promising. Hope it works for me as I have many abandoned carts.
Great app and extraordinary support. Really recommend for everybody looking to expand customer list and increase conversions
Developer reply ·
Thank you! :)
Great app and great support! Installs very easily and functions well. Many thanks from the team at Paysocialmedia.com
Very cool app for abandoned checkouts especially. I love the customization and how the tutorial is done, really helpful!
Developer reply ·
Thank you!
Top notch app with top notch support. Highly recommended for everyone who is willing to get facebook subscribers.
Developer reply ·
Thank you!
Awesome app based on the trial. Anxious to see the results with long term use. Did not realize the monthly fee increased as sales from using the app increase.
Developer reply ·
Thanks for your feedback, appreciate it a lot! :) You can read more about our pricing here: https://recart.com/pricing. Let us know if you need further assistance. :)
Just started testing Recart. Looks like it has tons of potential. There seem to be a few glitches though so hoping they'll fix that. It's generating high open rates & high engagement and the audience will be very receptive. Again, the only issue thus far is that we sent out an instant campaign and when someone responds with an actual reply, it doesn't send the promo.
i used this app, it's wonderful make so much difference in my online store, and so much guys return to the shop
i really LOVE this app! The best app for Messenger Recart! Like style , like app , like all! Try !!!
Recart is a great app and it's super convenient. I recommend this to everyone who wanna boast their sales on fb. We have gained a lot of sales since we started using it. I like its auto campaigns, which save me a lot of time and customers can get discounts easily.
Good app with good service. They are very active to the on going changes in the e-commerce market. Seems to help with abandoned carts.
Nic easy to use app, getting a high rate of subscribers which is exciting more easy to get visitors to signup than email. Good automatic marketing which every store needs.
Seems good! Install easy, recovered some checkouts recovered some checkoutsrecovered some checkoutsrecovered some checkouts
So far seems great. Just started using it. They have 1000s of positive reviews and seems almost an essential for a shopify store.
Going to give this a shot looking forward to loads of conversions from all of the abandoned carts that are inevitable.
So excited to try out this messenger app! I've heard a lot about using Facebook messenger to retarget customers. I can't wait to see the results from my campaigns
great app. very helpful. would recommend for any shop. the abandoned cart feature is great and is easy to keep up with customers
I used this app so much I love it!! Thank you! I wanted to change something and I contacted support and they quickly helped me
This app has really helped improve my conversions and trust on my store, definately reccomend to anyone
I used this app to help with abandoned cart emails a while back and it was terrific. I am looking forward to reactivating and using the messenger features.
I used it for the abandoned cart email. It’s great. I love the campaignsssssssssssssssssssssssssssss.
So far so good. Installation was easy, and the techs helped with further set-up on my site. Looking forward to winning back some sales.
so far so good but still waiting to see what i can do. I have only tried it for a few days but it seems promising. I like that it integrates with wheelio as we have gathered quite a few emails with them. That's big plus Been looking for the best email marketing campaign and this one seems like it might do the trick. I am not sure I like the fact that I have to write a huge review though haha
i haven't had any sales via this app yet but reviewing them gives it a second chance, its a very easy to understand software so lets see how this goes!
the app is very friendly and have easy and simple look i think it will make my store better and more profit ! thanks
This past year recart added $65k in additional revenue for my store. Amazing. Thanks for being so innovative!
I used this app to help me recover abandoned carts and customer chat on site. I really like how it does the instant campaign for messenger, also smart campaigns. Great app, really helped me!!
Looking forward to testing this out, My only concern is how intrusive this may be to my customers but considering the popularity it looks like it will be great
Totally works: 15 days in, already recovered 2% in lost revenue! We tweaked some easy settings, then let it run by itself. We're now looking at leveraging with the other apps that are integrated with it. Very happy!
Worked as advertised. Wish there was more information on the set up and how to get the most out of it, but digging into it helps
I used recart to help connect with people on facebook more when I had no idea. It's helped my business significantly!!!
This app sounds like a great strategy with everyone using social media , it's a must have. I'm neutral on the rating because I'm testing it out.
Great application it help us to growth and go further with our business, we are very happy to use it, Thanks to all the team ;)
amaizngd it is realy awesome and helped me raked up my sales. I am going to be using this all the time.
The email capture function on the checkout page is unbelievably effective as it captures users emails as soon as they type in their email. The user doesn't have to complete shipping information or any other BS and click check out in order for email to be captured. This increase the amount of Abandon Cart emails we are able to send which ultimately increases revenue. Definitely recommend.
Very easy to set up and has helped me increase my level of touch points with my customers. Will get me a lot more sales!
Love the abandorn cart sale generation. Just that, the welcome message sale generation shall not included in the sale generated by recart messenger or they shall have an option for customer to choose which feature to pay.
The app looks good, and is pretty easy to set. I'll say more about it once I started my first campaigns.
we would like to use the trial again because we had some trouble with getting it to trigger. I think it would be a great app though! jj
Recart is awesome for a lot of reasons. Has helped me recover $40k+ in sales! Thanks for a great app
it is very good app .i will know what i lost there , and it save many abandoned cart .save my order many thanks