FirstGrade
Denmark
Reviews (9)
Super customer service - Easy app to use
STAY AWAY.. They trick u into activating different options, and out of nowhere u have to pay a lot of money! We used them for 4 yrs, but now its over, I will recommend EVERYONE, to find another app if u want secure payment, and an app that u can trust..
Developer reply ·
We’re truly sorry to hear about your experience and for the frustration this caused; we sincerely apologize for the misunderstanding. During the migration process to our new planning systems, a banner recommended enabling SMS notifications to help grow your revenue, based on your store’s activity. This banner was designed to give customers the opportunity to review the recommendation and make a clear choice before proceeding. Since the SMS toggle was enabled and you confirmed this setting during the migration, SMS notifications were activated. That said, we completely understand how this may still have felt unexpected, and we’re sorry for the confusion this caused. We would love to have you back and invite you to try our app again. We genuinely appreciate the 4 years you spent using our app, and we’re sorry to see you leave under these circumstances. Your feedback has been taken seriously and is helping us improve how we communicate changes more clearly going forward.
This is just scam! We used Evey for an huge event, and took the biggest paid plan - but MANY times the app just crashed, and all the tickets went sold out, this has happened many times, and customer services promises every time that i would not happen again.. Customer service is not helping with anything, and just send you articles.. If your event is serious, I would recommend to NOT use Evey! UPDATE: I talked with u guys 4 or 5 times, and everytime u said it was fixed, but we had to find the error again ourself.. And now we also have to pay for the free tickets we created, because a SUPER bad guide! same as before, we recommend ALL serious business to NOT use this app
Developer reply ·
We're sorry to hear about the challenges you faced using our app, especially during such a critical event. We know how important it is for things to run smoothly, and we regret not meeting your expectations. After taking a closer look, we found that the "Track Quantity" setting was causing the sold-out issue. Our team disabled it, fixed the setup for the event you mentioned, and shared video guides to help prevent this going forward. We are currently working closely with our developers to dig deeper into the inventory issue you experienced. Your feedback is taken seriously, and we're committed to making sure our app can support events at any scale with reliability. - Evey Management Team
Dejlig nem at bruge, samt god hurtig kundeservice/support
Bedste gave app vi har brugt, og deres kundeservice er i verdensklasse og hjælper på kort tid, selv de sene timer i weekenden.
Best "Add free item to cart" app ever, hands down. Can be used for many things - and technical support was instant. THANKS!
I'm trying to use synlogic for inventory Sync for B2B <-> B2C but everytime i kick it up it chooses to sync all prices on products even with field setting set correct...... and it also feel it has a right to take items off sales channels for some reasons
Developer reply ·
Hi. Sorry to hear you've had a bad experience with SyncLogic. It looks to me like you were syncing from your B2B shop to your B2C. The settings to exclude anything from sync should be set up on the child shop in your connection. It looks like you've excluded price sync from the wrong end of the connection. You have it excluded on the B2B shop but not the B2C. Regarding syncing sales channels, we do sync publication to your customer facing Shopify store, but we don't sync other sales channels in that Shopify hasn't exposed those to 3rd party apps. From the support ticket you opened on Monday, it looks like you most likely selected to have all the products on the child shop unpublished when you disconnected the connection. Please reach out via the help button in app so we can help make sure you've got everything set up the way you would like and that all your settings are correct.
I was looking for an app that would allow our resellers to see their montly revenue on a dashboard. This solved the problem to a 5 star and they are quick at responding in the support and more than willing to create ekstra features :D
