FuzzButt Fursuits

These days there are thousands of apps in the store and it can be difficult to separate the good from the junk. Let this review be your sign that this is one of those apps you're hoping to find among the clutter. It just works, it's rock solid and doesn't have outages or weird quirks. The customer service behind this app is insane. I'm used to sending emails to other apps asking clarifying questions or in urgent need of information and waiting a week to hear back, but not with Zero Carbon. We recently completely revamped our site. I had to reach out to them over and over as I found problems (the problems were entirely due to the nature of the new site, megamenu worked completely out of the box on our previous, more typical site). They opened a ticket, looked into the problem, and typically had it fixed within a business day. Ya'll... this was on their free tier. I'm not even a paid customer yet and this is the kind of service they deliver. If I could sort the app store by apps with this kind of customer service my shopify experience would improve dramatically. So if you're looking for a megamenu with all the bells and whistles and you're sick of trying to separate the signal from the noise definitely give this one a chance.

Tired of using Bold Options? So were we. Do yourself a favor and just make the switch. If you were able to figure out how to make Bold do what you want then using this app is going to absolutely floor you with how easy and logical everything is. The integration was a 1 button process. The documentation for this app is absolutely phenomenal, and we were able to make all but two customizations to our site by ourselves without needing programming knowledge. For the remaining two customizations (changing selection border color and altering the functionality of one of the widgets) we opened a support ticket with W3 and they answered both of our questions in plain English, provided copy-paste snippets that solved our problems, and did so within literally minutes of opening for business. We later had an issue that turned out to be a Shopify problem, not a W3 problem, and they were just as professional and eager to help. The only downside to this app is that the customer can't edit options in cart. They told me it's a feature they'd like to see added to the app, but more groundwork would need to be done before such a thing could happen. The drawback is outweighed a hundred times over by the benefits, and my customers are literally reaching out to us with praise over how much better the ordering process is. Thanks W3! Update 10/10/22 We've had to reach out a few times since the initial review to ask how to customize something here and there. Support is always fast, always helpful, very easy to understand. As of now I still recommend them without hesitation!

Can't apply options modularly; have to make a whole new set for an item if it has just one tiny difference. If you have a large catalogue with variations expect to be reinventing the wheel over... and over... and over. Changes made in app can take 30 minutes to appear on the site, or not appear ever and require developer intervention (this is a showstopping problem! Especially combined with...) Conditional logic stops working on random widgets of random products and need to be caught, unset/reset in app, typically when a customer takes the time to notify us that something isn't working right. Setting up conditional logic requires visiting two separate places in the app, which is slow and tedious. Ridiculous design choice really. Why two stars? We came from Infinite options, and this was a huge step up from that. We used this and dealt with its shortcomings for over a year. For those weighing options, give W3 Product Options a shot. The staff replied to us within minutes while they were open, with a well thought-out response, and a comprehensive fix from the get-go. Since getting everything situated just right we've had absolutely zero snags that weren't us setting something wrong (redoing the logic on our site was a >24 hour effort, we were exhausted). Their backend is better designed, widgets more functional, whole system works faster. They allow options to be assigned to products a la carte, which has netted us insane gains on upsell efforts, enough to pay for their monthly subscription ,multiple times over, daily.

It does what it says it'll do, for the most part. If you have multiple scrolling messages it'll push the rest of the site down by as many messages, which can mess up your layout. The interface for changing the messages looks like a 90s era website, there's junk everywhere and it's hard to find the button you need. Why the 1 star? Without warning and as far as I can tell without stating it anywhere, they started pushing notifications to my customers (and myself) through my site asking people to leave a review to be eligible for some gift card that they're supposedly giving out. This is an unforgivable breach of trust, and an instant and permanent uninstall of all their products in my book.

Paid the fee for professional installation. These folks were in constant communication every step of the way, got the install done the very next day, and were very helpful when we requested a couple further tweaks. I would recommend this app without hesitation. There are some negative reviews about the install cost, but If $20 to have a programmer come in and customize this otherwise free app to your site is too high a price then you may not be ready to run a business. You'll pay 10x that just to get a freelancer to pick up the phone. Update 5/30/19: Purchased the conditional login upgrade the minute it came out. This update is fantastic and free of game-breaking glitches that the competition suffers from. I would recommend this upgrade in a heartbeat!

Added app to supply theme and it was a mess. It showed things properly some places and ultimately charged them the base price regardless of options chosen. I reached out to the HulkApps team and asked for their help resolving the problem (instructions said to replace code x with code y, but code x didn't exist). They opened a ticket and asked us to create a staff account for them, which we reluctantly did. Over the course of the next couple business days we saw little improvements to the functionality, getting closer to operational. Today they came through and got their system fully functional on our store. They exceeded my expectations, especially for a free app, and while the lack of communication during their troubleshooting phase was a little disconcerting, then ultimately came through spectacularly and I'm left totally satisfied with then product and without complaints. Moral of the story is these folks stand behind their product and will go to ridiculous lengths to get you squared away.