Irregular Sleep Pattern
United Kingdom
Reviews (8)
Fantastic app & Customer service/ help team is excellent!
excellent + swift customer service from Matas - thank you
Nilou was amazing today as my support person, helping me swiftly resolve a crucial issue to allow me to launch a new product. Thanks Nilou!
Developer reply ·
We really appreciate your kind words! It’s fantastic to hear that Sam has been so responsive and friendly while helping with all your questions. We’re here to make sure you get the most out of the app, so don’t hesitate to keep reaching out whenever you need. Thanks again for your support!
Very responsive and lovely support on this app
very easy to use and extremely responsive helpdesk
Developer reply ·
Thanks for the great review! We're delighted you found both the app and our support team helpful. We're always striving to improve the user experience.
really handy to have immediate and direct conversations with customers
Works brilliantly with Shopify, is designed FOR e-commerce, is very intuitive and the support is amazing and fast (I'm saying that has a very non technical person who has to do all of this stuff on my own for our brand)
Be very careful. When you have finished needing this service, this app tricks you into thinking you have uninstalled it, and therefore won't be charged, but doesn't make it clear that until you have actually DELETED the app, you will still be charged.
Developer reply ·
Please note that all Shopify apps will stop charging once you had uninstall the app from the Apps Settings page. We use the Shopify Charge API which strictly follows the 30-day charge. You can learn more about it here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps It is not possible to trick anyone into believing the app is uninstalled because Shopify is very strict in their audit. Besides, we had made it very clear and transparent in our FAQs on how to uninstall our app. https://help.amai.com/en/articles/5806574-how-to-uninstall-pre-order-manager
