Rusty Dog Coffee

2025 update: app has issues weekly. my wholesale customers are randomly not recognized and they are forced to pay at checkout instead of net terms. Neither me or tech support are able to duplicate however it happens randomly a few tiems every week. 2023 UPDATE: They have been a great help providing work arounds and customizations. Most of this should be native app options and great to hear that these features are on their development list. 4 stars now with the customizations however be ready to request help again if you ever update your theme as the custom code will likely be lost. For those new to Shopify, you will eventually need to update your theme. ORIGINAL REVIEW: A bit painful so far compared to other wholesale apps. 1. You can't select what products to offer you customers, it your whole store. There is a workaround using another app from same developer to hide products however this then leaves large gaps in your products and other issues. 2. No option to sort your products manually, they are a mess. Only option for best selling, price, alphabetical. Shopify is smart enough to allow manual product sorting, need that feature in the wholesale portal 3. No option to set product image sizes, they are huge 4. To hide standard checkout for your net term customers requires special code 5. Customer tags push to orders as order tags. This makes no sense, some of our customers have tags for other reasons not relevant to the order. This feature needs a toggle. Some customers have 6-8 tags, if they order all the tags push to order tags. Not good

Falling behind other invoice apps by not allowing ACH payments via Stripe or other integration. Stripe accepts ACH, Sufio only uses credit card functions from Stripe costing users a much higher transaction fee. Enabling ACH would save us 2.5%+ on all invoice payments. Developer finally provided a great workaround to view amount due on each invoice from the home screen, hoping for quick native implementation, for now we will bookmark the special url. The "Due" status still overrides the "Partial" status tag...maybe add a new tag that says "Partial Due"??? Clean, simple app but very basic for the cost. Can't search/filter by customer. A simple filter by customer function would be helpful. You can sort by customer/contact however we have almost 5000 customers and lots of scrolling to find the right one. If Sufio made a couple changes to their view/filter it could be awesome. Why not implement a search or filter box to find the customer??? These are simply features to implement. Not many viewing/sorting improvements seen in almost 2yrs. Software by subscription should come with continuous improvements....not here ***in response to the Sufio reply below.....the "partial paid" status only functions until the invoice becomes "due". At that point that tag/status is lost and each invoice must be opened to check the actual status.***

May2023 update: trying to remove app and it breaks my checkout. CML team had to make customizations to get it to work right therefore removal is not working. Frustrating as many emails attempts were made to confirm uninstall would work. Needed special assistance from CML team to remove June 2022 UPDATE: you might need several customizations however they are very responsive.. ORIGINAL REVIEW: One of the only options in the App Store however beware that you will have an issue with customer notes not pushing to the CML order. CML has its own notes section later in the checkout process and and notes added in the native Shopify cart are lost. The team has a fix for this however you will need to ask them to implement the special code modifications for you and can be lost with any theme updates. The fix should not be custom code, it should be permanently fixed within their App however the team is very responsive at implementing the custom change. Ankit has helped get these issues resolved.

Getting nearly perfect. Great support and app but 2 warnings: 1. product text on your subscriptions does not update when you update your store products. If you have a spelling error or clarify a product description, your subscription test does not update. Needs to be a toggle/option to push this to subscriptions. 2. Not yet possible to offer the same product as auto-pay or invoice (featured is planned in future). You must create the product 2x in your store which is confusing to customers and messy for inventory management. Other apps offer the customer to choose between these options, we get many customer complaints about this feature missing.

Support team sometimes difficult to work with and does not understand or accept issues....We can't wait for future features such as editable subscriptions. Just a quick note on how the App functions: all invoices are sent via the Draft Order function in Shopify. If a customer does not pay the invoice it will float as draft and must be manually deleted after the time expires. Also drafts will be created when a customer abandons a cart without entering their contact info only if a subscription item was in the cart. If you use the Draft order function of Shopify, you will need to clean up often. Otherwise this App is very simple to use and won't hijack your checkout process as the other subscription Apps do. Don't be afraid to ask the SpurIT team for help...they will respond quickly (I received same day help on Christmas)

These guys are amazing. They made enhancements/fixes to their app multiple times within hours of my requests. This is the only app I found that truly allows me to manage my wholesale customers.