happypalmx
Mexico
Reviews (9)
una app muy útil y fácil de utilizar para conseguir una tasa más alta de reviews y flujos automatizados
It's buggy AF, logs me out and doesn't let me log in back again (dont recognize pswd) so i reset psw and nothing... open a new account with new email and it works until it logs me out, then the whole process repeats... i already used 4 emails
Developer reply ·
Thank you for sharing your feedback. We understand your frustration regarding the issues you've experienced. We’ve investigated the matter and can see that data is currently flowing into one of the accounts you set up. Our records indicate that visitor data, session recordings, and heatmaps are all active and functioning within this account. We can also see that you've created a new account every time you've hit the limit of tracked sessions.. This not only causes technical issues with Shopify and is likely the source of your login issues, but it is also against our Lucky Orange terms of service. While we believe this is what is causing the issue, when you respond to the emails we have sent or message us directly at support@luckyorange.com, we can further troubleshoot this with you and make sure we find the right plan and set up for you moving forward. Regards - Bradley from Lucky Orange
Great email mkt tool with many features and easy to use
Developer reply ·
Great features without the complexity? We call that a win! 😊 Thanks for sharing your experience!
I uninstalled the app, closed my account and they still keep charging me
It's not bad, but the app has a few issues and both times i wrote support, never got any reply from them. I think i will search for a new upsell app
Developer reply ·
Hi there, we’ve replied to you both requests but seems like it didn’t reach you. Could you please send us an email at support@assortion.com from your personal email adress. Best!
I added the shipping profiles, still everytime a customer added subscriptions to their carts, the payment could not be made. Waste of time and lost a couple of sales
Developer reply ·
Dear Merchant, This is Mitanshu, A Merchant Success Manager here at Appstle Inc. I am so sorry to hear about the sales loss. We understand that this is a very critical issue. We have seen such issues in the past if the Shipping profile isn't correctly configured in Shopify. Please reach out to supprot@appstle.com and one of our team members can get on a call with you and have this issue fixed as soon as possible. Looking forward to your response.
