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Les Petits Imprimés

Estonia

Reviews (9)

★★★★★
Shopify

Great app, has everything you need to increase CRO and the support is very helpful, thanks!

on Smart Product Filter & Search · About 1 month using the app
★★★★★
Shopify

Great app that we use to export data, filling taxes and many other things. Great support, reply very fast and are competent

on Report Pundit: Custom Reports · Over 1 year using the app
★★★★★
Shopify

I usually never leave reviews but Parcelify support is excellent and we feel they really care about their customers. They are always helping with setup, offering improvement suggestions, workarounds if needed.

on Parcelify: Shipping Rates · Almost 2 years using the app
★★★★★
Shopify

Best support we ever had. We talked to Shiva and were extremely surprised by all the dedication and help provided. Thanks a lot

on Simprosys Google Shopping Feed · 6 months using the app
★★★★★
Shopify

Don't download this app. I've been a user for 3-4years but honestly, they will rob you at any occasion they can find. I'm so disappointed in it and their support team the past year. They used to be great, that's for sure. And they still reply fast, but regarding the app itself... twice they run ads without my permission on my account. My ads were inactive but they run them anyway on their end, I don't know how, then they charged me 249$/month for exceeding the 1k $ limit of the previous plan. They passed me to the higher plan without me noticing anything nor being notified by email. When you try to launch a store, you have so many things to think of and even if I could pay 49$/month, I couldn't pay 249$. I spent hours arguing with them and it's only when I threatened them to leave a bad review that they agreed to refund me. So I didn't at that time. But today I noticed they again passed my account to the higher plan (249$ instead of 49$). Their dashboard is in € but they calculate in $. So I guess with EUR/$ fluctuation, my account ended up spending more than the plan's limit au 1k $ . Again, I was not notified and they have been charging me 249$ for 11 months!!! For exceeded the plan's ads spend limit by 2,5$/day... 80$ a month... they charged me 200$ extra... So not worth it. I recognize I should have been more careful, but I never though they could be so dishonest about this. We, sellers have so many things to do too, we can't always check every single details, especially when their charges are one line in the whole shopify monthly bill or cycle bills. It's so unclear. It's not like you receive they unique bill in your mailbox and can easily notice something is wrong... I'll never see my 2200$ again, they don't want to proceed to any refund or even partial refund even though they recognized their pricing was confusing. I'm sorry but even though I was a user for 3-4 years, I will be looking for another retargeting App.

Developer reply ·

Thank you for your feedback! You are absolutely right. We can - and will - do a better job explaining our Billing to current and future customers. We will work on: - setting up email notifications about the upcoming change of the billing plan - currently, this info can only be found in Billing plan block of your RetargetApp Account settings. - adding information for people whose Ad Account currency is not USD as RetargetApp fee is charged in USD only. - rephrasing and improving the description of our Billing that сan be found in our Help Center (https://help.retargetapp.com/en/articles/900414-what-s-the-cost-of-retargetapp) and Terms of Service (https://help.retargetapp.com/en/articles/900431-terms-of-service) RetargetApp was proud to run highly efficient online ads for Les Petits Imprimés - and we want to keep bringing you more sales. Please, check your inbox for the details on a special offer we’ve prepared for you. Your feedback is highly appreciated as it helps us become better. Best regards, Alina Andros Lead Account Manager @ RetargetApp

on Adwisely Google Ads & Meta Ads · Almost 4 years using the app
★★★★★
Shopify

Great app, definitely helps with conversion and the support was very helpful when dealing with our requests

on Loox ‑ Product Reviews App · 6 months using the app
★★★★★
Shopify

Great app that keeps saving me hours of work everyday. The support team has always been very responsive and I really appreciate that they always explain well and help you find solutions.

Developer reply ·

Thanks for your great review Julie! I believe you found the solution to this one without any help from us... but glad to hear that the backdate identified and tagged those specific orders.

on SC AI Order Taggers · 5 months using the app
★★★★★
Shopify

I rarely leave reviews but I have to admit that Selly App is very good app. The integration on product pages and pop up look nice if you play with colors and adjust translations. The support is very nice and reactive to custom requests.

on SELLY ‑ Promotion & Pricing · 10 months using the app
★★★★★
Shopify

I am so impressed by the customer service. I used to be veeery impressed by Shopify team (still am) but Flits team really reach another level of service. The app also helps me a lot with my returns, I was sick of generating coupons that didn't make sense, couldn't be divided etc. Now I can give € directly to my clients. I believe it will totally help my sales grow

on Flits Loyalty Rewards Program · 1 day using the app