← Merchants

Distinct Amsterdam

Netherlands

Reviews (9)

★★★★★
Shopify

Price/quality is ok. Its low price, low quality compared to other options like LuckyOrange. I had a basic plan 9.90 per month and decided to switch to a free plan. Standard billing practice is to retain access to premium features till the end of billed period. But, in this case, even though i had paid for a full month and switched before the end - my premium features were cancelled immediately. I asked the support chat and they confirmed this is how it is. No warnings whatsoever that switching will cancel even already paid features. Its definitely not industry standard - and support mentioned "we will try to find out what went wrong". Maybe start by looking into standard practices and your policies. - Reply to Chris (Propel). - thats not how that went. Read below: As i explained the support employee using a hypothetical situation - what if i had just paid for a month and then cancelled? - he indeed mentioned that due to the very short window they would refund. But in my situation where i had just a few days left of my paid cycle - it would not be the case as it is already cancelled. So no, you did not offer me that, you also failed to offer me access to the features for the days i had left.

Developer reply ·

Thanks for the feedback and correction. Our agent should have offered you a refund for your unused plan time, and I've sent that along to you. Please rest assured that we'll be shipping an improved downgrade flow in the next couple weeks that will keep those features active through the end of the billing cycle. - Chris @ Propel Commerce

on Propel Replay, Survey, Heatmap · 8 months using the app
★★★★★
Shopify

Shan helped me well, quickly resolving my question with a gift as well.

on CWILL(Trustoo) Product Reviews · About 1 month using the app
★★★★★
Shopify

Just onboarded, received lots of help from Eligijus, thank you so much for taking the time to guide me through the app.

on Kaching Bundles App & Upsells · 10 days using the app
★★★★★
Shopify

Free options are amazing, even tho its free still got direct support in the weekend from Niel. Thank you so much for offering this!

Developer reply ·

Thank you so much for your kind words about Blockify Fraud Filter, Blocker app 🌟 We’re thrilled to hear you value the free options and that Niel could support you directly even over the weekend 🙌 Your appreciation truly means a lot and inspires us to keep delivering great service for all users 💖

on Blockify Fraud Filter, Blocker · 2 days using the app
★★★★★
Shopify

Quick support from Tasnim - thanks. Moved to Judgeme from loox as it loads instantly whereas the other app took 40 seconds. Quick loading time is crucial to build credibility.

on Judge.me Product Reviews App · About 1 hour using the app
★★★★★
Shopify

Quick support from LULLA, thanks.. easy to set up app, looking forward to have fun using it.

on Ego Cart Drawer Cart Upsell · 41 minutes using the app
★★★★★
Shopify

Tried a few other standard names like pagefly, shogun but Instant actually enabled me to build the website i want with just basic skills. Extremely competent and willing to help team who seem to be available at all times. The community on Slack is active and helpful. Since i discovered Instant many new features have been added and these guys dont seem to stop. Love it, thanks for the support @Instant.so!

on Instant AI Page Builder · About 2 months using the app
★★★★★
Shopify

Just started using the app as it has integrations with other apps on my store. Experienced clear ux/ui and a personal chat with the dev who made sure all is well. Looking forward to using Rubik to its fullest potential. Thanks

Developer reply ·

Thanks so much! We're glad to hear you had a smooth start and that the UI and app integrations worked well for your store. It's great to see you're exploring Rubik's full potential — we're here to support you anytime you need help managing your variant images or ensuring theme compatibility.

on Rubik Variant Images & Swatch · 2 days using the app
★★★★★
Shopify

Easy install, clear interface. Overal store scan done by Natalie - thank you so much for your straight forward help and tips! Great experience! + Thanks Alex for the effort on helping me with my store today.

on Pandectes GDPR Compliance · 8 days using the app