LARIETTE
Romania
Reviews (5)
The custom implementation is difficult and creates additional technical issues instead of solving them. Support does not have live chat, which makes troubleshooting slow and frustrating. Also, the integration with customer notification emails does not work properly. Overall, too much complexity and not enough reliability.
Developer reply ·
Hello, We'd love to understand more about the custom implementation you were trying to achieve so we can help you get there.Our team has helped many merchants work through intricate implementations and we want to make sure you're not navigating that alone. Regarding live chat, we hear you. This is currently available on higher-tier plans, but your feedback is noted and we're actively working to make it more accessible. In the meantime, we're committed to making our email support as responsive as possible. As for the customer notification email integration, we'd love to dig into this with you directly to identify what's going wrong and get it working as it should. We have already reached out to you via email, and we would be happy to personally work with you every step of the way, from setup to resolving the integration issues. Please get back to us via email and give us an opportunity to work on this with you.
StoreSEO has proven to be a very helpful tool for improving the SEO of my Shopify store. At first, I encountered some challenges and found certain aspects of the app a bit confusing, especially regarding billing and credit usage. However, I must acknowledge that the team, particularly Abid Hasan, was incredibly supportive and proactive in resolving my concerns. They not only clarified my doubts but also ensured that everything was set up correctly, which made a big difference in my overall experience. The app itself is packed with features that are genuinely useful. The AI Content Optimizer makes creating meta titles, descriptions, and tags much easier, and the Image Optimizer has helped improve my site’s loading speed and overall SEO. These tools have saved me time and effort, and I’ve already noticed positive changes in my organic traffic and search rankings since implementing them. That said, it’s important to note that the app does require some time to fully understand and configure. It’s not a plug-and-play solution—you need to invest a bit of effort to get the best results. However, once everything is set up properly, the results speak for themselves. What really stood out to me was the customer support. The team was responsive and took my concerns seriously, which gave me confidence in continuing to use the app. Their willingness to help and ensure a smooth experience shows that they truly value their customers. Overall, while the initial setup was a bit challenging, StoreSEO has proven to be a valuable addition to my Shopify store. If you’re willing to invest some time in learning the app and configuring it properly, it can deliver great results. I’m happy with the improvements I’ve seen so far and would recommend it to others.
I was disappointed with the support I received. They didn’t assist me in installing the selector on the mobile version of the menu, and they didn’t even send a collaborator request to help with the widget installation. Unfortunately, I think it's time to explore other app options.
Tooo expensive!!!
Developer reply ·
Hi, Weglot Support here. I hope you're doing well. First of all, thank you for taking the time to write a review on Shopify. I perfectly understand that our product seems to fit your translation needs, and it seems that the main issue for you is the Pricing. It means that the Weglot Pro plan seems to fit the most your translation needs as you can see in the pricing documentation below Pricing Documentation We've just sent you an email with the detail of the subscription you need to manage according to your website's number of words. It seems that the Weglot Pro plan seems to fit the most your translation needs. This plan allows you to get pretty cool features such as: Pageviews statistics => Explore the country and the browser language of your visitors. Translate URLs => Translate the slug URLs for a better UX and SEO (to finally reach more potential visitors on your website) Could you answer to the email we sent to you or contact support@weglot.com so we can discuss further about your translation needs? Have a wonderful day, Regards,
I was not satisfied with the app. Despite trying countless times over the years to find solutions to make it work for us, it has always been a struggle. The support is cumbersome and only partially helpful. They don’t fully engage with solving the issue. The most they do is send follow-up emails, but ultimately, they don’t provide the help you need.
