← Merchants

HI-VIBE

United States

Reviews (6)

★★★★★
Shopify

Easy theme integration, great functionality and excellent / responsive support team. Highly recommended.

Developer reply ·

Hi Presley, We really appreciate you taking the time to leave your review! It was our pleasure to help answer your questions about Zapiet - Pickup + Delivery. If you ever need any other kind of assistance, please don't hesitate to reach out to us. All the best, Jelizaveta

on Zapiet ‑ Pickup + Delivery · Over 1 year using the app
★★★★★
Shopify

Just installed this app this week, and it's been epically helpful. We've been looking for a light app to auto-add products to the cart for promos, and have been really happy with the ease of setup & features. The auto-removal was a pleasant surprise, as it opens the door for tiered promos as well. Very cool. We had some odd theme integration hiccups with installation, but Nathan, Stephanie & team were more than willing to have a look, and were extremely quick in finding a fix- even though they were initially unable to reproduce the issue on their end, which I know can make it really tough to troubleshoot. Issues were fully resolved within our 5-day trial period. I fully recommend this app- there are none out there that I've found that do auto add to cart as seamlessly. ~Presley

Developer reply ·

It is so rewarding to the team to read such an excellent review - thank you so much! We're so pleased you like the app and had a great experience with the support team! All the best with your promotions. 😃

on EG Auto Add to Cart Free Gift · 2 days using the app
★★★★★
Shopify

Chose PayWhirl after fully exploring all 3rd party subscription options, and am very pleased. Great app, easy setup & execution, and possibly most importantly, excellent support. Very responsive, really helpful with troubleshooting, theme help and suggestions. Highly recommended.

on PayWhirl Subscriptions · About 1 year using the app
★★★★★
Shopify

I really want to like this app, as the builder is quite flexible and intuitive. But two things have been absolutely unacceptable, and I'm in search for a replacement app: 1. There have been a number of times when things just spontaneously break or stop working - like images with links, 3rd party subscription integration (which they support, not custom), or basic formatting. Published live pages have had bugs like that pop up a handful of times, and sometimes it's a real issue since they go unnoticed until a customer discovers them. Support is happy to fix them, but even upon request I've never gotten a straight answer about why they happen in the first place. It seems every time the app is updated things across existing pages break... or just randomly. 2. This is the biggy - on more than one occasion support has responded to one of these bug inquires with a "fix" that has broken major components of our site. Most recently they fixed an image link glitch and published the page to the wrong URL, so all links to the page (our primary selling page) went to a 404 error. Whatever code they added also broke the Add to Cart functionality across our entire site, so no customers could add any products to the cart to place orders. Their devs made these changes overnight and published them live, without consulting with me or my team, and obviously without proper QA. We probably lost $1k of order revenue (a lot for our small operation) because of that misstep. I've worked in web and tech for a long time, and I can't believe they would actually publish live code without ensuring the core functionality of the site isn't affected AND without go-ahead from the customer (me). Support is responsive and quick to say sorry, but doesn't ever really address what happened, continuing to say "our devs will look into it" - which at this point is the very last thing I want. Again, the app really is very feature rich and flexible, I had originally chosen it after reviewing several others - but these types of issues have cost us a ton of frustration, time and revenue, and I just can't continue to take that risk.

Developer reply ·

First of all, I want to send you a sincere apology for the bad experience with us. I spent a lot of time reading your review. There’s nothing that keeps me up at night more than thinking about your review because I can feel your feeling at that time. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your expectation. Thanks for taking the time to bring this to our attention. And thank you for staying with us to give us a chance to fix all issues. This really means a lot to all of us. We will definitely improve PageFly and the support team to serve you better. We are always here to assist you when you need us. PageFly | Kate - Customer Success Manager

on PageFly ✦ AI Page Builder · Over 1 year using the app
★★★★★
Shopify

We have a unique setup in that we only delivery locally, so we require zip verification, delivery rates based on zip, and delivery / pickup scheduling. This app integrates & is customizable much more easily (and less expensively) than the competitors I've tried. Support is extremely responsive and extremely helpful, and have helped me integrate into multiple themes as we've grown / updated our site. Highly recommended.

on Pickup Delivery Date Pickeasy · 11 months using the app
★★★★★
Shopify

Great app for building an assessment to give accurate product recommendations. Conditional logic is easy to use, and also allows products to be excluded from recommendations based on answers, which other apps I've tested do not (game changer for us). Support team is excellent!! Very helpful and responsive. Highly recommended.

Developer reply ·

Thanks so much for your awesome review Presley! I'm glad that you're enjoying working with our app and our support team. Feel free to reach out if you need any further help from us, we'll be happy to assist.

on RevenueHunt Product Quiz Maker · About 2 months using the app