Bar & Cocoa
United States
Reviews (8)
This harsh review is for several reasons. Mainly think they are overpriced. They had a product template in beta that was just launched, and to use it you must be on the $250/month tier. That's just greedy! How do you expect a small business to afford that? No software in our stack, for any function of our business is so expensive, and nor should it be! And so much for being "unlimited". Second, I just tried to cancel the subscription and got an error. I opened a support ticket. Instead of canceling, the reply back was "can you share the error screenshot?" Really?? Someone is trying to stop from being charged again, and instead you ask them to troubleshoot your software issues for you? Address my concerns first! Third I used their landing page services and they completely dropped the ball. It took a lot of follow up and I finally got a full refund, and that's the only reason this review is 3 stars instead of 1.
Developer reply ·
Hey folks, Noah here, co-founder at Replo. Sorry for the confusion here. Thank you for the feedback on the pricing for product templates, really appreciate that - we're going to continue to think about how to enable smaller brands in the future, agreed that 250 a month can be a big sticking point there. Also wanted to apologize about the experience you had cancelling the subscription - I verified that we've now refunded all charges from everything (including the partnership service you mentioned where the ball got dropped). Also followed up with our support team since there was some miscommunication there - completely agree that in that scenario the thing to do is ensure the plan is cancelled first and worry about software errors later. For some additional transparency, we identified that this was an issue due to a billing plan that had originally been set up through the partnership service offer and we've added more documentation on this for the support team, so hopefully shouldn't happen again! Appreciate that Replo didn't work out well for you and hoping we can win back your support in the future. Don't hesitate to reach out directly at noah@replo.app if you have any more feedback!
Instead of the order coming through with the individual SKUS, they get added as "Notes" to some randomly generated new SKU. Way to ruin inventory tracking and make it impossible for fulfillment. STAY AWAY Hi Peter, This is Sharky, Team Supervisor here at BoxBuilder. I understand you're frustrated with the issue you've encountered with inventory tracking. We'd love to help you out and get this sorted! This is a common issue that our merchants encounter when the app is not properly set up. I've reached out to you through e-mail to offer assistance and figure out how we can get this fixed. I hope to hear from you soon! Respectfully yours, Sharky Team Supervisor - BoxBuilder
I used this app to assist with SMS convos and recover carts. Their automatic go to is to just give everyone discounts, which is just so lazy. That's not helpful to not only take margin from us AND offer discounts to a customer. Not every conversation reply needs to be "oh hey let me just give you a discount" In fact ZERO of the orders were recovered without the use of a discount. But to make matters worse, I am trying to cancel our subscription with this app, and they have NO way to do this! And no way to contact support to cancel. Just irritating.
Developer reply ·
Hi there! Thank you for taking the time to leave us some feedback. We read all of our reviews and take all opinions seriously. I apologize for the communication issues you had with our team to cancel your account but, as stated in the emails we exchanged, the cancelation has been taken care of. If there is ever anything else we can do to help, please email us to our support email listed on our website: support@liverecover.com Regarding our use of discounts to recover sales, we've actually taken your product request which aligns with other customers' requests, and are just about to release a new version of LiveRecover that doesn't require you to set up a discount. The new release will also provide more value in many other of its unique features! If you're interested in learning more, please write to us and we'd be happy to share a demo. Thank you for giving LiveRecover a try and sharing your opinion!
This app has a steep, steep learning curve, that should have been my first sign that this app was just a bad idea and not well thought out from the start! Spent hours configuring it, and used it for about 1 week before the problems started resulting in 2 instances of lost revenue which is not okay. If you have Google channel with with automatic shipping for your Product feed settings, beware! This app does not push shipping rates through, and Google Merchant disapproved all of our product listings. We had to manually override and create rates on Google Merchant to fix this problem. That blip of 48 hours while trying to solve this resulted in losses. Then the app suddenly just stopped working one fine morning, and none of our customers were able to checkout with no shipping rates! This resulted in more losses. When I tried support they kept saying it was my settings, but I didn't change anything from one day to the next to result in it not returning rates! I have written in FIVE emails asking for a refund out of principal. None has been offered or issued so this app deserves no stars.
Developer reply ·
Hey Bar & Cocoa Team, Thank you for taking the time to provide us this valuable feedback and I apologize that your experience has been frustrating. We take customer experience very seriously and strive to provide timely support and responses to troubleshoot any issues that arise. After investigation, our Account Management team discovered that rates were not populating to your customers due to a problem with your configuration in Shopify. Regardless, our number one priority is to make sure we take care of our customers. As requested, we provided a full refund for your month of services. For reference and to ensure this problem doesn't exist for other Shopify/ShipperHQ customers, we've provided a summary reason why the issue may have been occurring: - Ensuring zones in Shopify are set up correctly and contain all areas to which you are able to ship. This is the direct reason for the error message stating "We don't offer shipping to New York." - Review with customers that the check box stating "Automatically show new shipping methods when they become available" is enabled. This will ensure that the revolving dates when using our Date and Time feature are picked up by Shopify and that rate will populate for the customer. - Finally, we will recommend ensuring all products have weights set on them. If a product doesn't have a weight you will not get rates from ShipperHQ as the system does not see the item as a physical product. It's worth noting that if a product without weight is in the cart with a product with the weight you will get rates returned (although those rates will be less accurate). So, this would cause rates to not return if all products in the cart do not have weight.
Great app, good customizations, good support! Don't have much else to say about it for this review.
Load time is significantly faster than Tawk.to that we were using previously. Support is immediate and fantastic! 5 star App for sure!
Such a great filter mechanism, exactly what I was looking for! Not only does the app work very well, has fast load times, but their customer service is above and beyond!
This app is great. We constantly run out of stock of products and it creates a bad shopping experience. With this app I'm able to push products down as they sell out, and keep experiences good, and shopping cart averages high.
