Sparked Innovations

Cindy sat with me on chat for an hour and made sure ALL of my questions were answered. She didn't just send me links to knowledge base articles like most support people do. Customer service like this is RARE and I'm so glad I can rely on this support when I need it. Highly recommended!

A good concept but needs refining and debugging. I've had to write into support a bunch of times for things that should work but don't. People are waiting on me to implement a wholesale solution to our site and I've lost three days so far. Also, it takes a massive hit to your page load speeds. Just toggling this app on and off takes me from a B-C on GTMetrix to an E-F. Customer support is friendly, though it's a bit inconvenient not to have US support in a similar time zone.

I can see the time savings, but a few things are wonky with the app. First, there is no way to adjust the "temperature" of the AI to tune the accuracy of the descriptions. I've had some wildly inaccurate descriptions on images and it requires me to proofread each one, which doesn't help me with saving time. Also, once I find a bad description, there is no easy way to edit it. I have to open up the product by clicking the link, locate the image, click the image, and rewrite the description before saving it. I would much prefer a quick way to tag descriptions that need to be rewritten and have the app redo it. Also, the bulk option to only edit products with a specific vendor name does not work. I put a vendor in there and it modified a bunch of different vendors.

AI Chat doesn't get you over to support and goes on a loop of "I'll connect you with a Support Advisor for further assistance. Please hold on while I arrange that." Also, there doesn't seem to be support for metaobject templates in search, so the site won't index the pages using those templates. I'd like to find if there's a workaround but can't seem to get any help.

I really want to rate this app higher but it just falls short in several areas when matching the desired effect to the end result. We were sold on the app based on what we saw on the demo store and the video but it seems as if those have maxed out the app's functionality. Back end UX is sometimes just as important as front end and the builder needs work. I also don't understand why there can be multiple columns for an element but only one row. Elementor's mega menu is much more powerful with much more customizations available. Also, the mobile version of the menu should be the primary focus instead of secondary since more than 50% of traffic is mobile. However, mobile is almost an afterthought with no ability to customize without using manual CSS overrides.