KSResin
United States
Reviews (7)
An excellent app with incredible customer service. So many capabilities of improving your store without the need for coding. Update 3/22 - I was experiencing a minor issue with forms and the Shogun team went above and beyond to communicate with me, test my issue, provide recommendations that I can implement, and help me make sure things are working properly. This team is the best there is!
Developer reply ·
Hi there, Thanks for the review! Really glad to hear that we could help you out and you are enjoying Shogun. Please do let us know if there's anything we can help you with. 🙂 Sweetan | Team Lead | Support
Great app that just works. Excellent customer service that is very responsive and willing to assist you with any questions. Update 6/16 - Phenomenal experiences time after time with Judge.me. They are so incredibly helpful and quick to respond.
Great customer service. Installed the app on our theme quickly. App is working great! We needed something that discounts items and also allows a unique shipping method.
We are previous users of Product Options by Bold which costs more per month and also had issues costing us over a thousand dollars. After seeking a new app that can provide properly functioning product options we came across this app. Our theme was not on the supported list, but their team was able to get things installed quickly for us. Within 24 hours of installation the product options were set up and working. The price of the app is extremely fair for how well it functions and the options it provides, not to mention that it works and looks great! Customer service seems quick to respond and willing to help. This app will be utilized by our store for a long time!
Excellent gallery! I requested that there is a load feature implemented rather than all images loading at once. The developer took the time to implement this, update me that it was implemented, and help get our store set up. Fantastic customer support, fantastic app that is well worth what they are asking.
Horrible shipping solution. Riddled with bugs, it seems like there is a new problem every day. Customer service is unresponsive, or if they do respond they are unable/unwilling to help. Save yourself a giant headache and find a better company to work with. In response to EasyShip's reply to our comment. We brought up an issue with Amazon integration multiple times, and each time were told that they would reach out when their was a resolution. Every week for over a month I received an automatic response saying the ticket would be closed due to lack of my response. I would bump the ticket and receive a response of "thank you for the reminder, we are waiting to hear back from our team". Nothing ever got taken care of. EasyShip has reached out to me multiple times to get this review removed, but has made no effort to show the issues I brought up were actually resolved.
Developer reply ·
Hi Alex, Thanks for leaving your feedback and we're sorry about the experience you've had using Easyship. I appreciate our team have reached out to you on a few occasions in an attempt to resolve your issues, but I'm also aware we've had a few tech issues of late that have impacted you directly. In light of your experience, we are reviewing our internal process in this area and we're confident that any similar issues will be swiftly resolved going forward. If you do want to give Easyship another try, we'll do all we can to make sure your experience is a positive one. All the best, Easyship
Best app and customer service available on the app store. Incredible customization options for nearly everything you could think of. Ease of use, as well as overall look is fantastic. Customer service is responsive and extremely willing to help. 10/10, and we generally do not rate apps. This one deserves it.