← Merchants

Bulletproof Pet Products Inc

United States

Reviews (4)

★★★★★
Shopify

Jeorge Kenneth thru the website helped me put my reviews back on my website that had disappeared. It appears my widget somehow got uninstalled and all my reviews disappeared. He put them back on for me. Great help. Thank you.

Developer reply ·

Thank you for taking the time to leave a review. Firstly, we'd like to apologize for any inconvenience that you've experienced. Our support representative has contacted you directly and resolved the matter for your satisfaction. Please reach out to us if there are any lingering issues.

on Yotpo: Product Reviews App · Almost 4 years using the app
★★★★★
Shopify

They changed their format and it is horrible. Hard to read, hard to find labels, slows down my computer, I could go on, but please hear this! Find another ap. They don't care about you and the customer service is horrible. Also, now their page won't even load. If I could give this ap negative 10 stars, I would. Looking for another shipping company label provider. Update...I'm looking for a new shipping ap....it's getting worse than it was before. Warning warning.....look elsewhere..

Developer reply ·

Hi there, Thank you for leaving your honest feedback on the new Shippo changes. We are very sorry you're running into trouble and we're glad we got to speak with you through chat and on the phone today. We're looking forward to the call we have scheduled tomorrow and we're hopeful we can help walk you through anything you need. Our number one priority is to make sure our customers are taken care of. We will continue to work with you until we ensure everything about the new orders page is understood and you're good to go. Thanks, Shippo Support

on Shippo ‑ Simplified Shipping · Almost 2 years using the app
★★★★★
Shopify

Picked a plan and got a free trial. Spent hours learning how to use it with the videos. Then one day they just shut it off. Said I did it. I didn't even know it until I checked on it. This right before Christmas. Blamed me and said someone on my team must have done it. I am my team. So I know I didn't do it.

on Postscript SMS Marketing · About 1 month using the app
★★★★★
Shopify

I installed this ap and the pop up that gave the customer a discount appeared on my page by the time customers were on it for a couple of seconds. Why give a discount to someone who just got on the page? I set it up to appear later. I wrote for help and they didn't respond. I uninstalled and 2 days later got an email saying that by August 2nd I used almost all of my ap up for the month and wouldn't see it work till next month. If I wanted it to work I had to upgrade. Then a day later I got an email saying I had used all of the ap. How did I use all of it up, when a day earlier it said I had some left? I wasn't even using the ap anymore..... Didn't make sense to me. So the free ap work for 2 days out of the month? The rest I have to pay? And it doesn't even make the pop up with the discount come up when I want it to and customer service won't answer? UPDATE; Optimunk scheduled a call and online screen session and showed me how some things worked. They set it in motion and designed a nice pop up that included pictures of some of my inventory. They set it to only pop up upon exit intent. I appreciated the help. I am raising it from 1 star to 3 stars because of the help. I will update this review when I see if the ap actually helps my conversion rate.

Developer reply ·

Hi Cherie, Thank you for your honest review and please let me express once again how sorry I am for all the unpleasantness we have caused to you. At the same time, I am delighted that we could talk yesterday and can't wait for tomorrow's call when we can discuss all of your questions and concerns. Have a nice day and talk to you soon, Best, Fruzsi OptiMonk Team

on OptiMonk: AI Popup Builder · 16 days using the app