Squid Socks

This app caused serious, real damage to our business, and based on what we’re seeing, we are far from the only ones. A giant "bug" in their system triggered a bulk deletion of collections across our store. This wasn’t a small glitch or a minor display issue. It removed our entire collection structure in a single automated action. Why that matters, here’s the reality: Collections are not just “organization” in Shopify. They power: site navigation product discovery landing pages paid ads QR code campaigns email flows internal linking across the entire site When those disappear, it breaks everything downstream. For us, this has impacted: our website structure active landing pages QR codes we’ve distributed at live events campaigns currently running ads SEO promos overall customer experience And we’re still uncovering the full extent. What’s even more concerning is this: They’ve now confirmed this was caused by a bug on their end, and that it affected many stores. But there was: no warning no safeguard no rollback and no proactive communication This is not just a bug. This is a failure in how destructive actions are handled. Even more alarming: they’ve stated their system does not properly log successful API actions like deletions, meaning they can’t even tell merchants exactly what was removed. That’s a serious design flaw. If you are using this app, you need to understand the level of access it has and the potential risk. This wasn’t a user mistake. This was an automated process that went wrong and caused widespread damage. We’re now spending significant time, money and resources rebuilding and repairing what was lost.

Thank you, Vani, for your prompt and knowledgeable customer support! Truly appreciated the detail and screenshots to guide me through everything, step-by-step. The app itself is very thorough and intuitive. Significantly better than anything else we've tried and extremely valuable to help us make strategic business decisions.

Talk about incredible customer service, Milos has been a dream to work with! I've never experienced such prompt response times, coupled with thorough and extremely helpful answers to my questions. Highly, highly recommend.

Great app and great, CONSISTENT customer service! They are always very prompt to reply and maintain excellent communication until any issues are resolved. Continue to be impressed and highly recommend.

I would have given 5 stars until the recent nightmare with the required DNS domain verification. We are a small, family based company without an IT department and this was too technical for us. It was presented as "simple" yet it was anything but that. It's technical jargon we didn't understand, the written directions were too complicated and confusing, and it took multiple requests with support to complete it (emails, calls, & chat.) Finally, with the help of Richard, it was done after a few weeks of frustration. As far as the platform, it's been a good tool for us and we appreciate the integration with gmail and social media into one location. We are fresh off that debacle, otherwise the support and program had been positive.