mypure.co.uk
United Kingdom
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Reviews (11)
This app has lots of features and support is always on hand. Also possible to book a support call when things get a little complicated :)
Excellent Support - Prakhar gave screenshot examples and step by step instructions to help with my query which I could then follow and resolve the issue I was having. Thanks Prakhar
Developer reply ·
Thank you for the shout-out and kind words, Team mypure.co.uk! Very happy to have you on board. We are proud of the fact that we provide the best support in the ecosystem! Feel free to ping us if you need help with inventory management or planning. Cheers🥂 Prakhar & Team Prediko
Great app with genuinely excellent support. Julia spent a good amount of time with me today helping us optimise our setup. Highly recommend.
Nick was very helpful and support was available in a timely fashion
Doesn't seem to be any support during EU business hours. Simple problems can take a few days to get resolved because of the time difference.. Updated 9th March 2023: The new version of the app is much better and reliability is great. Support requests also answered quickly.
Developer reply ·
We are sorry for the late response due to the different timezone we have. 🙁 We tried to solve the issue as fast as we could. About your other request, we could not set it because it will affect our whole codings. We hope you sympathize.
We signed a launch contract on 15th September and expected to go live with a solution 2 weeks later. It's now 60 days later and our job is moving at a glacial pace. Communication is poor with our launch manager and is made worse by the time difference with the EU. Update 17th Nov 2022 - The ReBuy team worked though our issues and helped get us live today. Based on today's help and quick response to my negative review I'm happy to update my feedback from 1/5 stars to 5/5 stars.
Developer reply ·
Hi, Thank you for your review. We are sorry to hear that you have had a bumpy start with Rebuy, but we are grateful for the feedback. We will reach out to discuss the matter with you directly and see what we can do to make this right.
Great app and even better support. Help always on hand and requests turned around really quickly. Not sure how you do it but keep up the good work :)
Great app for moving OOS items to bottom of the page but reporting on OOS items not great if you have a store with 100's of SKUS. There's no way to restrict stock level reports to include only ACTIVE products so we have 100's of archived products appearing in the out of stock reports. Support were very quick to respond and will consider a feature to exclude ARCHIVED products in future but in the meantime the OOS reports are pretty useless for us. Update 20.04.22 App support acted very quickly on comments above and it is now possible to exclude archived products. I have updated the review from 3 to 5 stars. Excellent customer service too!
Great app but annoyed that it keeps bugging me to leave a review.....................................
Great support and generally a good app but fails for us because it's not possible to set up back in stock alerts that append the brand or vendor name before the product title. I have logged as a new feature request.
App does exactly what we wanted and support was available quickly when we needed help setting up some bespoke features.
