Engkanto
Philippines
Reviews (8)
Initially 5-stars but their app is very buggy and can't send review requests without coming out as spam.. support hasn't been helpful unfortunately
Developer reply ·
Hi there! We checked your account, and you are now using your own domain to send emails. Do you still encounter the issue? Using your own domain should fix the issue.
The support team, especially Hazel, was a huge help. At first, I thought the customer’s request regarding the account changes wasn’t possible. However, Hazel provided a step-by-step guide and stayed with me throughout the entire process. She carefully confirmed each step I was doing to make sure everything was correct. Because of her guidance, I was able to successfully complete what needed to be done. If you ever find yourself having difficulty with anything, don’t hesitate to reach out to Hazel or the Bon Loyalty Customer Service team. They respond very quickly and truly support you from start to finish. I really appreciate all the help!
Developer reply ·
Hi Engkanto, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
The newly-launched segmentation feature with multiple discount options (percentage, fixed, and free shipping) is awesome! SMS Troopers helps us upsell effectively, increasing our overall sales.
Testing this out for this first time for our store and hoping that it is easy, user-friendly, and will help us boost our conversion rate and revenue :)
Developer reply ·
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app. Wish your business all good!
Very helpful support team :) Always with answers to inquiries!! Thanks :)
Powerful app with a helpful support team! We've launched our BYOB scared of possible glitches with our ERP system but they have guided us for every question we had in our setup process. Support is quick to solve and explain so every interaction is also a learning opportunity. What a relief to be using this app!
Developer reply ·
Thank you for your 5-star review!
Able to assist us with our concern right away :) Appreciate the help! Thank you so much. Recommend that you put necessary info (ex. for sync to update product set up changes)
Super helpful support! :) Jigs was able to fix the issue I reported in just a minute. Thank you so much.
