LEINEREI
Germany
Reviews (11)
Great support even on a sunday. Very fast and helpful. Thanks again!
Great and super fast customer support. Always very friendly and helpful. Whenever we have a question, even if it is very technical, they have the answers and take the time to explain. Would highly recommend. Works very smoothly.
Very nice Bundle Builder Options and very supportive Team. Would absolutely recommend. Thumbs up!
Developer reply ·
Thank you so much for your kind words and support! 😊 It truly makes our day to know that you’re happy with Rebolt Bundle & Upsell. If you need anything, feel free to contact us at support@webcontrive.com.
Really good customer service! They always reply super fast and take every request very serious. I've had all my request solved so far! Would definitely recommend.
Developer reply ·
Thank you so much for your kind words! We're thrilled to hear that our customer service team has been able to assist you promptly and effectively. Ensuring your requests are taken seriously and resolved is our top priority. Your recommendation means a lot to us, and we're here to continue providing you with the support you need. Thanks for choosing Rebuy! 💖
Leider hat sich der Kundenservice sehr verschlechtert. Wenn man mal eine Frage hat dauert es tagelang bis man eine Antwort bekommt. Das ist ziemlich blöd, da wenn man bis zum 10. eines Monats die Ust-Voranmeldung einreichen muss, die Zeit eh schon knapp ist. Früher wurden die Anfragen schnell bearbeitet. Die App an sich funktioniert meistens ganz gut. Nur sobald die Rechnungsadresse im Ausland ist muss man manuell die Rhg erstellen, was etwas nervig ist. Und ab und zu landet mal etwas im Übertragungslog, weil es irgendeinen Fehler gab oder die App die Verbindung verloren hat. Die kann man aber meisten manuell noch mal anstoßen und dann klappt es. Aber hin und wieder wird eben auch mal eine Gutschrift nicht übertragen. Es gibt keine Möglichkeit die manuell anzulegen in lexoffice, so dass man auf den Kundendienst angewiesen ist. Ich würde mir wünschen, dass dieser wieder per Live Chat verfügbar ist, damit man die Probleme sofort lösen kann. Das ist eigentlich mittlerweile ein Standard Service.
Ich kann die App uneingeschränkt weiterempfehlen. Funktioniert einwandfrei! Schneller Support auch bei Fragen. Alles Top!
Update: We had a problem reaching the customer service team, which now got solved. Bianca even took the time to jump on a personal call with us to solve the issue!
Developer reply ·
Hi, It was a pleasure chatting with you. We hope to continuously offer the same level of service and data accuracy.
Die Synchronisation funktioniert einwandfrei. Früher befand sich Werbung/das Logo unter den Seiten, die mittlerweile entfernt wurde bzw. nun optional ist.
Very very good and super fast customer service! The app works very well, would definitely recommend!
Developer reply ·
Thank you for taking the time to share your review of the ordersify with us. Your feedback is extremely valuable. It motivates us to keep working. Please let us know if you require assistance. All the best! Linda
It would be nice if the app would collect the customers birthday including birthyear, so shop owners know how old their customers are. It makes sense to collect this data within the loyalty program as people will only give this information for incentives like points or gifts. So please add this feature soon! It could be up the shop owner to set this as optional or mandatory field. Other than this the app is really good and working very well. Would definitely recommend!
Developer reply ·
Thank you so much for taking the time to leave us this review 🙏Sandra! We removed the birth year since that's not a requirement to reward customers on their special day 🤗 and fundamentally that decision was based on the premise that capturing a customer's age through the year is considered to be personally identifiable information.
Really great support, they are super helpful and up to now, all my requests were solved. Would totally recommend!
