HoseWarehouse

Essential to a proper Shopify system.

We have grown from 40k products to over 120k products while using this app with no performance reduction. This app costs half as much as the other apps for our volume and does the same things. On top of great technical performance and value the developers are very helpful and always go the extra mile. We definitely recommend Searchanise.

The developer makes it seem like they plan to add new features, but they rarely add anything real. We have been using this for almost 2 years, and they have had the "Coming Soon" flag on a "Points Expiration" notification that whole time. The ability of this app is minimal in the function of a rewards program and will keep your ideas just as small. For instance, even though they have a referral program, you cannot offer points for it only straight discounts. If all you want is points when they buy, and the ability to offer discounts against those points, this handles that. Give out some points on a persons birthday too woohoo.

There are 2 must have apps. Matrixify and Metafields Guru. Frankly the features of both should be native to Shopify they are so essential but I appreciate both companies for making Shopify GREAT.

Metafields Guru is an amazing app. If you have a large catalog and take your web development seriously it is an absolute must have. Frankly all of these functions should be native to Shopify but Metafields Guru makes it feel like they are. If I was to recommend one change it would be adding the ability to edit Native Shopify Fields in the Excel Like Editor but this is already the most valuable app Shopify has.

The app does exactly what it says and the developer seems intent to add more functionality as Shopify makes more possible. The customer service is top-notch, if you have any trouble getting it set up just ask for help.

We've been a customer since July 2022... so about 6 months of use. It has significantly reduced the question of who to send a replacement order to when it is lost, damaged, or stolen... has given a pool of funds to cover the customers that use this service... and has helped us resend to the customer without question. We do ask for returned damaged goods, images, and if stolen, that a police report be filed (which is done over the phone anymore for a number) Having Navidium has been a great choice when it comes to apps. It seems expensive, but I recommend trying it for 3 months to see if this is right for your company, it certainly was for ours.

The support team bent over backward to support my unique use case while I was still on a free plan. Very responsive and helpful team!

Please give this app enough time to correctly do its job... if you have a lot of products that you are working with, from my experience, with 54000 items it took about 2 1/2 hours to create the feed through adwords robot, then about 24 hours for google to start changing the products from pre-emptively disallowed to begin being switched to approved. Additionally, the shopping feed for the stores will take some time to propagate from being in the shopping feed tab to actually being shown on front page results. Take the time to explain yourself to the techs that are there to help you, the better you are at explaining the situation, the better they will understand how to respond. I did get an initial response of 'give it time' and that was not enough of a response for me to understand and I wish that we had been given something more detailed as a response, because, with our backs up against the wall in losing our feed on a migration from a Magento 2 site, every minute was critical, and there was a failing in communication which did lead me to use another feed app. There was a window of about 2 hours between me getting the new feed app installed and begin a new feed and I did see that this robofeed software had actually resulted in some decent sales, actually to the point where I think it was more effective than what I switched to, and I am going to keep my eye on the results of the new feed this week, possilby switching back to this robofeed app based on what I had seen from the hour and a half results given by robofeed. I have a feeling that this is the feed software that we should be using but I've got to give the new app time to give me results and consider the switchback. 4 stars because of the limited response early on in using this app and getting a light response of 'give it time or check with google and a link to google contact info' without better direction on what to expect even though I had stated the number of products we were working with and some upfront detail. In the meantime, and through the switch, the app tech had been much more communicative... so I suggest you give the level of urgency along with the number of items and any other pertinent info to ensure that you get the best results back from any communication. If I do decide to switch back and can guarantee that this app is better, I will definitely update to a higher score. This may be a five star app, but with the initial customer service response, I have to take that into consideration.