Fasthouse
United States
Reviews (6)
**UPDATE*** Second critical outage during a month end promotion. All our collections are broken at the moment. Cannot access the admin to contact support. Major ad spending and promotions driving people to the store and they cannot view collections. This is unacceptable and damaging to our business.
Developer reply ·
We are very sorry to see the recent downtime made you change your rating! We can imagine how stressful it was. Unfortunately, we did face technical difficulties that impacted a small portion of our infrastructure. These issues arose due to problems within the datacenter of our hosting provider, leading to partial or complete unavailability of our search services for our clients during the incident: 5% experienced slowdown of the search, 3% experienced short (less than 30 min) app unavailability and 1% experienced prolonged unavailability of our services. In such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we see, this mechanism didn't work in your store. This is unexpected behavior and we will perform throughout tests on our side on this matter. Thank you for your feedback! We are also actively enhancing our infrastructure to minimize potential downtime in the event of unforeseen issues. We're eager to make our service a lot more stable for you! As for the financial losses, we're currently discussing the potential resolution to this with you via email. We hope to hear from you soon. Thank you for staying with us despite these temporary issues! We will work on them and your feedback is always welcome. Best wishes, Searchanise team
Infested the entire site with "mws_apo_generated" product types. Danger!
Developer reply ·
Hello, We are sorry to hear you faced difficulties while using the app. The app may generate cloned products in certain situations. However, they should not flood your product list or appear on the front end if the app is configured and used properly. As we can see, our team offered assistance with the app integration, but we never heard back from you. Should you ever decide to give the app another try, please feel free to contact us. We will be happy to assist. Thank you.
Be careful, there is no way to cancel. And once you try you'll get the runaround by one sales persona after another.
Developer reply ·
Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. We are always there to help our customers. We've located your details and we're getting in touch now to solve any issues you may have.
This app has been a lifesaver, and seems to be the only real option out there that actually works. Kemi and team are also awesome at quick responses, tweaks, and tech support. Highly recommend this App.
Developer reply ·
Thanks for the appreciation. We are glad to assist you in the app setup for your store.
This app literally saved my life, my brand, my reputation and my sanity. Super easy and powerful to use.
Good support from Brian, very fast reply time to solve my problems. App works really good to an easy to setup.
