Koop

Features are lacking for this app, and modifications can take up to 2 months, this is not viable. Wished we would have started our system with another app, now we're kind of stuck with them.

Add an issue with payment with this app, and they provide excellent customer service!

App is always bugging, queries are "pending" for weeks and cannot be deleted nor removed, there's no customer service available. Not great. *** A month later after this review, they fixed the app, but the bug reappered, and still no customer support. Had to reach out directly to Shopify for this. Very bad app. *** 5 days after our modified review, still no answer from the app developer, and Shopify were not able to reach out to them either. It seems this app is simply dead, and no one is taking care of it.

Only have bad things to say about this app. I've used another app in the past for Ebay, and it worked great, was able to download 10K+ products in less than 1-2 hours, very user friendly and never needed to reach out to customer service. Add to try another app for a new channel that we now have, and this one is a nightmare. To upload multiple products, you have to uplaod from Shopify, then upload through their templates, then uplaod to the desired channel. For 10K + products, I'm now at 3 days of upload of work. Some download stopped at some point for no reason, and gets frozen. You then have to reach out to customer service, who solve the problem in 12 hours. So you cannot do anything by that point. Also, the pricing mentions X$ for X number of listings. But if you list your items on 2 channels, it means that your listing will be doubling, and therefore you have to take a new subscription tier. For 10K+ products, I had to upgrade to the 20K listing because I had 2 channels. Knowing that upfront, I would have chosen another app, doing the same thing, but way less expansive. I regret a lot taking this app, since now after all of this work, I'm considering just deleting everything and moving on to another app, as the monthly pricing is probably 5X the other available app on the market. Choose another app.

HORRIBLE APP. We've tried to create a bulk campaign to send to our clients, the setup guide were not clear so we've had to reach out to their "customer service", which is basically the CEO doing this on his phone. He did confirmed that his guides were not clear, so he had to manually create the campaign for us as the his setup could not do it. Once the campaign was set up, he disappeared and we realised that out of 500+ emails that were supposed to be sent, only 168 were sent. It took about 3 hours with customer service to set this up, and once we realised that the campaign did not worked, he was nowhere to be found. He says it was out of business hours, so could not help. We've had to manually create the campaign and send 500+ gift cards manually. Don't use this app, it does not work, and customer service is the worst. We've been using more than 400 apps for our store and we rarely leave review. When the products don't work, we will encourage our fellow business owners to use something else, as there's a lot of apps our there. I sincerely apologize that your experience with our app didn’t meet your expectations. As a business owner, my top priority is to ensure that every user has a smooth and positive experience. That being said, I’d like to provide some context for anyone reading this review. You mentioned that our customer service was horrible and that we refused to assist you outside of business hours. In reality, our customer support team had already finished for the day when you reached out at 10 PM EST. Despite this, I personally stepped in while at a Valentine’s Day dinner to assist you (my wife is a saint). That’s the level of commitment we bring to our customers. Additionally, you expressed concerns about our documentation. When I personally reviewed your set up from using our documentation, I found that everything was correctly set up according to the provided instructions. That said, I understand that you were not sure if this was the case so I left the dinner to help make sure everything was right for you. Honestly… what was disappointing was the way you threatened to leave a negative review, despite our best efforts to go above and beyond for you. Looking into your review history, I noticed that this is the eighth one star review you have left out of the nine apps you’ve reviewed.  We welcome constructive criticism and are always looking for ways to improve our app. However, we also believe in fairness and this did not feel fair. All of this said, we are still always here to help you. From our records all of the emails were sent from our app to Klaviyo. As mentioned in chat, we were not able to see your Klaviyo interface due to not having the permissions.  If you still would like us to look into it we are here. We have also refunded all of your payments to us. We are in this to make money but first by making customers happy. Since you are not happy we thought this was the least we could do. I hope you have a great rest of your day.

Been using this app for about 1-2 months. Not user friendly, and customer service is beyond hard to reach. When they do finally answer, it's with vague answer, and no solution to problem. If you website has multilanguages, then you're screwed, because the multilanguage cannot translate the mega menu, and this app does not support anything beyond basic name. So they don't have a solution, and does not really care to be honnest. There's a bunch of other apps for this, I'm shopping another one right now. Do yourself a favor, and find another one than this one. ***UPDATE : Reached out to our internal developers, AND to shopify developers, and both confirmed that all of the issues we have is related to their app. Filed an official complaint. Again, cannot stress enough how much trouble you'll get with this app, and how easier it is to simply start working with another one from the start.

Horrible app. Very bad design, and not user-friendly at all. Tried to contact their customer team with 3 different method, still no answer as of today, and it's been a week and a half. Based on the low number of reviews, I think this app is basically dead. Don't use it, pointless. Thank you for the feedback. We sincerely apologize for the communication issues experienced - this doesn't reflect our support standards. We have reached out multiple times to try and rectify the situation. Since this review, significant improvements have been made to both the app design and support responsiveness. Every merchant's success with Vye is our priority, and we're committed to providing immediate personal support. If you'd like to give it another try, please reach out directly for hands-on assistance.

NOT A GREAT APP. Impossible to generate a return label, and the only customer service provided was to check my settings. Really hard to understand, not user-friendly, and poor customer service. There's plenty of app to handle your returns - do yourself a favor and choose another one.

Had to remove the app, installed it for about 1 hour, try to fix a shipping issue (the product was for $0 of shipping in shopify, but the app added a shipping cost of $12 for no reason). Impossible to reach anyone from the US or Canada via customer service, all coming from India. Their english was really bad, and not only did they not solve the issue, but made everything worse. There's so many apps for subscription our there, do yourself a service a choose another. At least you might have a shot at minimally good customer service, and not too many is

*** UPDATE : They say that their customer service is available 24/7, but since I've left this review, they've removed any chat/support contact button from my account, as revenge. Considering the fact that you cannot do any change without the help of customer service, based on this non-user friendly app, I'm telling you, DO NOT CHOOSE THIS APP. Made one of the biggest wrong decision by choosing this app. Now most of my translations is stuck with this app, and if I were able to read the reviews before, I would have chosen differently. Been using this app for about 6 months. EVERY time we want to update anything, because the software is the opposite of user-friendly, we have to ask customer service, who respond 50% of the time, and when they do, they usually tell you that there's nothing they can do on their end, so you should just figure it out yourself. If you want to bulk edit more than 5 products, you need to use their import/export feature, which takes about 5-7 days to import, and 5-7 days to export. So hopefully you're in no rush, because it will take a decade to get your bulk changes in place. Every time you change something on the main version of the website, you'll have to go directly into your website code, to figure out where it's precisely located in the code of your theme, to then locate it in their app. There's no way to just type a word and they will tell you where the translation is - almost need a degree in computer science to get this working. I've received threat of removing the app if I left a bad review, which I'm doing anyway, since I'm fed up with everything. Also why you won't see a lot of negative reviews - they will remove any of your content if you leave a negative review of their app. Do yourself a favor, and don't choose this app, there's a million other one, and I wish someone would have told me this before I choose this one.

great customer service, add a problem with some button and they fixed it directly in my code from the website

Products seem okay, but customer service is absolutely the worst you can find. No clue on what they are doing if you have a problem. Wanted to add other app from this company, but after this experience, no way! EDIT : It's been 2 hours now, still not close to solving my problem, will just delete the app and find another one. Don't waste your time on this one.