Darby Scott
United States
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Reviews (13)
I have been locked out of my facebook for over a year and there is no live support - I have gone so far as to submit business records facial images for facial recognition and government issued id's. Nothing allows me access to my own account - so I have reached out to my congressmen and women's offices and sent documentation to show how this is effecting my ability to. Meta must do better to support - Shopify should assist as well.
Customer support for this app is woefully unhelpful - lots of 'bot replies' that never resolve issues. For such a big company, Criteo needs to do better for Shopify stores fronts - I was hopeful this app would be helpful for business growth - it could be if we could access the advanced features such as showcase ads connected to curated product sets - 24-48 hour support takes well over a week - and replies come hours after requests and there is no continuity on the requests - making it difficult to get answers. Tickets submitted are never even looked at - you have to only use the automated chat and it's terrible. A REAL human response would be nice. Video tutorials skip steps and start set-ups mid campaign - so some of the most basic steps aren't even made clear... this should be simple self serve but the back end of this set up is convoluted? theoretically -it should be easy but it's very buggy with lots of error messages - better video tutorials would be a real help too!! - I will revise this if I am ever able to get support to help work through my set up issues but for now I give them a one star - Q4 is not a time for bugs :( -m still having issues cannot launch ads with product set- no support documents show or tell you how to do this the support documentation is still not useful
This app easy to use, the galleries look professional and elegant and the developers are very responsive to queries. We ultimately went with another app but I have no complaints about this and can still recommend it- we just preferred another app with a template that this one did not offer.
Recently installed this - So far so good! A great way to answer some FAQ's quickly and the app works well so we can rely promptly.
still having issue connecting this app to our Klaviyo email provider - support is somewhat responsive via email within 24-48 hours with vague suggestions that are not really helpful in mitigating the issue. Support that doesn't resolve a problem isn't support at all...
support is non responsive and app is locked or buggy- we unable to access any of the features at all. The documentation looks nothing like what we see. Each time we try to access a page on the back end it only shows one page - nothing works at all.
the app works well on desktop - but if I add mobile random color appears even though i have not chosen random color as an option - slows my page speed slightly
Developer reply ·
Thank you for sharing with us your feeling :) When you install this app, we add a script to your store. Shopify is very careful to not allow script tags added by apps to affect page load times and ensures that your store is fully functional before allowing any extra code to run. You may see our script show up when running page speed or SEO tests on your site. We're continually improving our app to ensure this script stays as small as possible.
Customer Support is amazing - within a few minutes of sending a message, I was on a zoom call and being walked though all the integration details and was able to learn so much! Fantastic Help.
Developer reply ·
Pleasure to walk you through the platform! Looking forward to see your brand collecting a lot of web push subscribers in the next weeks!
top notch support - a revelation - we love this app it easy intuitive fast and we are so happy to support this business because they resolved all our feed woes! get this app it is great.
Very basic - No ability to automate flows - You cannot add a logo or match to your theme or customize fonts. Shopify promised upgrades months ago it still says new templates coming soon - I guess SOON means in a few years?! sticking with our other email provider for now.
Developer reply ·
Hey there, Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. We often times cannot provide exact time-line on when changes or new launches of our products will take place, but rest assured that we always take our merchants feedback seriously when making these plans for the future. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team. Best, Charlotte | Shopify Support
watch out! this company is now posting ads on your website for this app- this ad pop up should be illegal.
Developer reply ·
The free lite version has orange bar on bottom right corner of the of the screen ( which you are consider as ads) If you don't purchase a plan then after 3 days of trail, you will be automatically using our free-lite version. We send email notification regarding the same during the trial. Seems like your completely ignored them
I cry fowl play - We removed this App after a brief test and just recently were charged for a transaction that never went through? this needs to be investigated by Shopify it's a fraudulent charge ...
Developer reply ·
Please contact us at support@dailykarma.com so that we may investigate further & remedy this for you. We pride ourselves on top-notch customer service and are confident that we will resolve this quickly. Thank you! -Update 4/8: Per our emails, we're sorry to hear that an order had gone through while you were testing our Shop for Good app. Since we weren’t notified that you had not intended for the order to go through, our system treated it as a regular donation that needed to be processed. We believe in full transparency and assure you that no foul play occurred. As a result of your request, a refund has been issued to your card. We work very hard to make sure our brand partners are happy as customer service is our top priority - please let us know if there's anything else we can do to rectify this for you.
Shogun's staff and support is exemplary! They helped us quickly recover data due to a publishing mistake we encountered during the testing phase. The developer and owner of the company and several on his team called us emailed and worked with us to resolve the issue quickly. Keeping in close contact with us and checking back frequently. In this day and age where good support and top customer service is hard to come by at many companies...these guys ROCK! I look forward to working with this app and with this team.
