Bunyip Toys

I installed this app to connect with Amazon.au on my recently launched Shopify store (switched over from Neto) and had no end of trouble. Only about 20 of my 600+ products were successfully synchronizing (all orders were synchronising properly) - so it was clear that the app was connecting to Amazon but Codisto could not work out why the other products weren't synching. I had previously listed to Amazon via my previous Neto store without a problem so all my product data in Shopify and my products in my Amazon account are fine (GTIN, images, pricing etc). Numerous email exchanges with tech support only produced progressively less realistic solutions to solve the problem, culminating in Codisto saying "everything looks fine at our end so there isn't a problem". Which is obviously not the case. Some of the suggestions were to change things in my product data for things that are not even used by Amazon to synchronise listings or were fine when it was Neto talking to Amazon but didn't work when it was Codisto talking to Amazon. Yesterday I deleted the app and installed a competitor's app which works perfectly. A couple of minutes updating settings and within half an hour all my products were successfully synched with Amazon. This shows that the problem was not with my products and not with Amazon - it is clearly a problem with Codisto but they refused to acknowledge it (or their tech support people are insufficiently experienced to resolve the issues they are employed to resolve). I can't fault the tech support people for their efforts to solve the issue but there is clearly something wrong with the software and their training to identify why some items were synching and most weren't (and all my products are the same brand/product type/Amazon category etc so it's not as though my problems were due to variations in what I am listing to Amazon). As a final note, Codisto really needs to install a text chat system or phone clients to talk through the problem in real-time. It is very hard to troubleshoot issues like this via email. (additional comment in response to Codisto reply) Given my products all synched properly previously with Neto and then later with an alternative Shopify app, then there is clearly something wrong with your software. To claim you are confident there is nothing wrong just sums up the problems with your service. Your customer service team is poorly trained and unwilling to acknowledge there was a problem.

This app makes it so easy to standardise and update product meta data. The interface is very intuitive and easy to use.

I have been using this app for a few days now and it is working perfectly - unlike my experience with a more established Amazon integration app. I installed it, configured it in a few minutes and then spent half an hour or so linking my 600+ Shopify products to the same products in my Amazon store. If you encounter an error the app tells you what it is and how to fix it - unlike the previous app I used. The interface is much more intuitive and way easier to use. Tech support is great and quite quick even factoring in the time zone difference. Highly recommended.

I cannot fault the customer support I have received in setting up both this and their Rewards/Loyalty app. I am looking forward to linking the reviews and rewards apps to offer an integrated service to my customers and make it easier for me to manage my store.

This app does exactly what is states it does and is really easy to set up and configure. I think it is a must have for any store to make the customer experience smoother.