Hipvoordeheb.nl
Netherlands
Domain and emails come from public search results and may be outdated. Terms of use
Reviews (10)
Stopped working while I paid for a whole year. The customer service is a super annoying chat bot. Not happy at all!!!!
Developer reply ·
Hi sir, This is Saha, and we apologize for the trouble you've been experiencing. Just so you know, you'll start by chatting with our AI assistant. It's here to help with common questions quickly, especially since our human team isn't available 24/7. If the AI can't solve your problem, it will connect you to a person. We're working hard to make our AI better every day! We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support Best Regards Saha Transcy by FireGroup Technology
Terrible!! Embedded codes on my entire website and my website is down for the whole day already.
Developer reply ·
Hi Fleur! Thanks for leaving your feedback with us. We understand Shopify support has given the impression that the issue you were experiencing with your checkout is related to our app, and the code that we have in your theme. That same code has been in your theme unchanged since December 2022, and the nature of the issue you are experiencing does not relate to any function Shogun touches on. We've offered to help perform some real troubleshooting and requested collaborator access to have a look and await your reply. James Shogun Support
I need support but the contact form does not work and I can't find an other way to get in touch with the developers.
Developer reply ·
Hello dear customer, please reach out to us at support@fbtrack.app. In the meantime, we are investigating what might have happened with the contact form for your store. Our sincere apologies for any inconvenience
The support team is amazing! They have been helping me for hours to apply all the correct prices, thank you so much.
Ik heb deze app 4 jaar gebruikt waarvan hij het laatste half jaar niet meer werkte. Verschillende e-mails over gestuurd naar de customer service maar geen enkele reactie ontvangen en wel geld af blijven schrijven. Waardeloze service
Developer reply ·
I'm sorry to hear you've had a bad experience! I've processed a refund, please reply to our email and let us know you've received it. - Emily, Head of Support
Great app and customer service helped me out super fast to implement it. Hope it will be effective, it's looking good already.
Fijne app die veel sales oplevert! Makkelijk te installeren met veel opties voor een mooie weergave die past bij de look & feel van de shop en goede en snelle klantenservice, aanrader voor elke shop.
I really like this app! Possibility to create any report you want and the customer service is great.
It works okay but it's really slow unfortunately. Would be great if you can speed up the process in some way. I always do sales with lower prices every hour but that's not possible with this app because it already takes an hour to update the prices. Thank you for using our app, and for your feedback. Unfortunately we're dealing with Shopify API limitations, so we're setting prices as fast as possible on our end. At the moment the only way to lift the limitations for particular shop is Shopify Plus plan where API limitations are higher. Thanks, EasySale team
Very happy with it! Works great & staff responds very fast. We have had a lot of turnover during our campaign with the spin wheel
