Line & Stitch
United States
Reviews (6)
Worst experience ever, customer service is horrible, paid for the $150 monthly plan. The app has a lot of bug. when you reach out for customer service, it took over a MONTH for them to get back to you, and when they do, they dont answer you questions, they dont seem to know what they're' doing
Developer reply ·
Hi Line & Stitch, Thank you for sharing your feedback. We are sorry to hear that you had a frustrating experience with the app and support process. We always aim to provide timely and effective assistance to every merchant. We did try to reach out multiple times to better understand the issues you were facing and help resolve them, but unfortunately, we were not able to connect successfully. Since your review, we have made significant improvements to the app, including bug fixes, performance enhancements, new features, and improvements to our support workflow. The app has continued to evolve based on merchant feedback and is now providing a much better experience. We would appreciate another opportunity to assist you and show you the improvements we have made. Our team would be happy to personally help if you decide to try the app again. We would also kindly request you to consider updating or removing your previous feedback, as it reflects an earlier version of the app and does not represent the current experience. Thank you for your valuable feedback and for helping us improve.
BEWARE!!!!! This is the worst app ever, period. I had used it for over 6 months and have lost so many businesses because of it. I have over 100 different option sets so migrating to another app means many many days of precious time and hard work lost to no avail. 1. It's very buggy and slow and hard to use. You literally have to save your work every 10 seconds other wise it may get lost. 2. It's not compatible with the native shopify environment, which means you will get lots of systematic bugs using this app and will lose a lot of customers. 3. It has issue with currency conversion. For example, if I have a customer in Japan and my product is priced in japanese yen for that customer, let's say 15000 yen. when that customer proceeds to checkout, he will be charged $15000 USD instead of $100 USD after conversion. For this reason I have lost a lot of clients. 4. The add on price function doesn't work right, which means the customers wont be charged for the add on prices at checkout. customer service offered to have it fixed for me for all listings in less than 24 hours but it's been three days now and I never heard from them again. 5. the app is too poorly written that it slows your website speed. run a test at pagespeed and you will see what I mean. Final verdict, avoid this app before you make commitment in it.
Developer reply ·
Dear Line & Stitch Owner, We sincerely regret the issues you've encountered with our Easify Product Options app and take full responsibility for the impact this has had on your store. For the majority of the concerns you raised, our team has made every effort to provide timely support and solutions each time you reached out. We acknowledge that our app still has room for improvement, and we are dedicated to making ongoing enhancements to better serve our users. Regarding the last issue with the add-on price, we promptly investigated and informed you that the fix was completed within 24 hours. Unfortunately, it appears there was a misunderstanding, as you did not have received our notification email, leading to the impression that we had delayed in addressing it. We have since reached out multiple times to offer further assistance but did not receive a response from you. We want to sincerely apologize once again for any confusion or frustration this may have caused. Your feedback is invaluable to us, and we appreciate your understanding. Best regards, Easify Team.
I've tried many other similar apps, this is by far the best in it's category. works very smoothly, interface is easy to use and logics are very simple. Great product, great service. highly recommend.
worst app i've encountered, so difficult to use, logic doesnt make sense
Developer reply ·
Hi, We are sorry to hear about your unwanted experience and we take your feedback seriously. We're constantly working on improvements, and we would like to gather more information about the difficulties you faced. Having said that, it seems to be unfair for us to not have a chance to understand your goal and show you how our App can help. Our team has reached out to you, we're committed to resolving any concerns and ensuring a more positive experience for you. Looking forward to hearing from you soon. Thanks,
