The Eczema Company
United States
Reviews (8)
Their support is always stellar! Great communication and they'll even hop in there to adjust theme settings. I switched from Stamped because their prices were lower and their support way above and beyond competition.
Excellent thorough customer support - it took some time -but the service was good.
Developer reply ·
Dear Jennifer, Thank you so much for taking the time to leave such a glowing review! We are absolutely thrilled to hear about your amazing experience with our app services. Our team is dedicated to providing the highest level of professionalism and efficiency, and it's fantastic to know that we have exceeded your expectations. Your satisfaction is our top priority, and we will continue to work hard to maintain the high standards you've come to expect from AdNabu. Thanks again for choosing us! Warm Regards, Ashwitha A. Team AdNabu
Like some others have said, we had disasters with other shipping protections services like Route. I was thrilled to see Corso was setup differently and not like an insurance provider because my customers never have to wait and get incredible fast service from the Corso team. We're using the returns side too and just love how we can really customize things. It's leaps and bounds above Happy Returns.
I needed quite a bit of help during setup and the customer service team was very helpful. Time will tell how the app performs for us, but so far so good.
Developer reply ·
Thank you so much for taking the time to leave this review! We really appreciate it 💖
I've been using Klaviyo for many years after switching from MailChimp which we quickly grew out of. The tool is very advanced and there isn't much you can't do. Some features can be a bit confusing but overall, the features are amazing and with a bit of help from support, I am am confident anything can be done with this email app.
The widget was very glitchy and didn't work well. So I had to download it. Thei rsupport seemed responsive, but a glitchy app is a no go for me.
Developer reply ·
Dear Merchant, We apologize you had a less than stellar experience with our app. That’s not what we strive for at Appstle. The Merchant Success Engineer on your ticket was new to the product, and hence couldn’t gudie you properly. We were wondering if you could give us another chance - I have emailed you the details. We truly believe you would like our product and we will ensure that your migration is stress free. We have migrated multitude of merchants from other apps. We sincerely apologize for the one off low experience you had. Please reach out me directly at ria@appstle.com if you have any questions.
Update Sept 6: They have now offered to help me with video support when I initially asked several times and was always denied. It took a very negative review for them to offer a normal level of support. I will look for another app that is easier to setup. __________ I think their search and filters would work well if I could set them up correctly. I spent months of emailing back and forth with support over things that should have been easy and even some technical bugs that they don't seem to understand and cannot fix. I begged them to get on a video call to help me finish the setup, but they claimed they could not provide that kind of support. If that's the case, then they should make setup easy. It was such a nightmare. I have built entire websites on Shopify before and nothing has been as difficult as setting up this app. I am so frustrated. Finally, I've given up and will uninstall the app now. Just beware. My developer was even having trouble. I do not recommend this app. I am off to find another.
Developer reply ·
Thank you for taking the time to share your experience. We're very sorry to see your experience with our app was far from pleasant! It's the last thing we'd like our clients to go through so please accept our sincere apologies. We looked through your email history with us and we understand why you feel this way. It's indeed very frustrating when the setup process takes so long. We sent you an email about our idea of dealing with this situation. See, we still want to make it right for you and leave you with the best results possible. Please let us know via email if our offer sounds good. We'd be more than happy to continue our journey and show you that we can make it up for you. As for a video call, we'd like to clarify that initially, we didn't offer it because your plan didn't include such a service. However, we discussed the situation further with our team, and considering the fact that the situation was indeed quite complex, we decided to make an exception. We're sorry to see it was too late! Still, if you ever think of giving our app another shot, please contact us again and we will be glad to help as much as we can. Best wishes, Searchanise team
Several of our apps and even our 3PL are having a hard time working with Eco Cart with the way it's setup, creating a new variation/sku each time an order is placed. EcoCart tried to help, but they cannot change the fundamental way they are setup. We are going to have to remove the app. Thank you for providing this feedback and highlighting that EcoCart did everything we could to support your 3PL integration. Please note that over the last two years our Customer Success team has worked deeply with 3PL providers to create easy integration guides during our onboarding process. We have created onboarding plans with nearly all 3PL’s on the market today.
