Tetramode® | Psy Styles
United States
Reviews (6)
Edit: A representative of the company has reached out almost 500 days later and resolved this billing issue and offered an additional incentive for my brand. I was told they have undergone new management which i'm impressed about so far. The decision to edit this review was on my behalf not Routes. Horrible company!! User BEWARE. I have had a canceled credit card for over 400 days and this company CONTINUES to try to charge the account and bill me when I have told this company MULTIPLE times to remove me from their services and stop billing me, yet they continue to bill a card thats been closed for over a year!! Customer service says they can't remove the app until the bill is paid!!! Shopify customer service please take note of these practices and please launch an investigaton! This is ridiculous this company is trying to make your customers responsible for paying a bill after repeated requests to cancel. They send me billing invoices everyday in my email and is becoming harassing at this point! Shopify please please please investigate this company, something is very unethical here! :(
Developer reply ·
Hi there, Thank you for taking the time to send in your feedback. We are sorry for any miscommunications with your billing experience. In order to provide the customer with the best experience possible, the small Route fee is collected within the order total that you as the merchant initially collect. We then have you as the merchant transfer that fee for the Route Protection back to Route on your billing schedule with us. These emails and invoices mean that you left us in the middle of the last invoice cycle, and there wasn’t a transfer to Route for those customers that paid for the Route Protection on their orders. Please let us know if you have any further questions, and you can always contact us using our Live Chat feature in our merchant portal or through our Help Center here: https://merchants.help.route.com/hc/en-us. Take care, Leea, Customer Service
Had a website glitch and the team was very rapid in responding and getting it fixed. I was shocked at how fast the service was and thought I would have to wait days for a fix. Having a glitchy site was stressing me out and the agent took those worries away. Very Impressed with the rapid response and lightning fast resolution
I really want to give this more star's but I think there is something wrong with. it. On my most recent campaign I had over 8k Subscribers yet I got 0 clicks on the push notifications. I have sent over 24k emails with Automizely and my click rate is lower than .5%. I Installed another App which only has 300 subscribers and I got 25 clicks running the first campaign. I LOVE Aftership Returns Center & Tracking, but this app needs more work.
This is an amazing Page Builder. It has transformed our site into a site of high-end retail sites. We have no doubts in our minds that this app has improved our conversion rate from making our site look Novice to Pro Developer
So far so Good! I really like the ease of being able to fine tune listings and the ability to do so much bulk editing. The GUI is easy to navigate and every time I had a question, customer service was always friendly and quick to respond. I didn't give it 5 stars because there is always room to improve, but so far this is promising app.
This app is important to any store owner interested to see where there might be issues during the conversion funnel. It lets you see where your shoppers are leaving the store. With this insight we were able to identify an issue at checkout and since we have implemented a fix we now have a drop off rate of 10-20% opposed to 70% before this app was installed. A lot of people think this app is useful because it shows what items are being added to the cart, they are missing the big picture if they think this is what this app is about.
