Rapp Collect

Stellar customer service. We've had to pause shipments to the EU as we get up to speed with the updated regulations. This caused our store to glitch out when viewed by customers in Europe. Mariana and the tech team were very prompt with their response, providing guidance on conflicting settings across Shopify, Orbe and other apps that was causing the glitch. The issue was resolved quickly and smoothly.

The app has been working like a charm. I encountered my first issue today on view count after upgrading my plan, which was quickly addressed and resolved by Wendyle. The prompt response and resolution was much appreciated, thank you.

Had some issues with the converter displaying the user's selected currency on the cart drawer. Aleena and Smrithi have been helpful and prompt with their responses but for a time there seemed to be a disconnect between the issue and what they're testing. Got fixed eventually and works as intended.

Does exactly what it is meant to do. Have been using the app for a long time and it's a type of set and forget app that will do the job seamlessly. Have not had any issues and it's saved a lot of time. First time I've had to contact support to get help with updating store compliance for PayPal and would like to extend my thanks to Tracy for the helpful advice. Highly recommend!

Updated: Revised to 3* (happy to revise to a higher rating once the issue with local post integration gets resolved) A+ for effort, Keerthi has been very helpful in getting things sorted. FedEx now works properly but we've hit a wall with the local post office integration. The issue is not all entirely with PluginHive, as the local post should making sure the correct information is being used. Basically if your local post has suspended and resumed different services over time due to COVID, there's a chance the app will pull up services that are still suspended for the destination country. You can get around it temporarily with automated rules, but as I've mentioned to the team that's not a reliable way as available mail services could change at any time. Still a work in progress. -------------------- 9/29: I liked the idea of what this app was meant to accomplish. I was previously using "Ship Rate and Track", also by PluginHive which worked really well for FedEx. I switched to "PH MultiCarrier Shipping Label" as I wanted to set up a connection with my local post office. It's now been over 5 hours since I installed this app and we (myself and support), have yet to configure a working connection with the local post and the FedEx rates now no longer work. The UI is not that friendly and despite the emails claiming support will call to assist in sorting this out, they've just literally gone quiet. Great if you're able to make it work, but now I've gone from having a shipping service that was working, to none. Needless to say, not very happy with the lack of communication!

Works as intended and does the job very well. We have not experienced any issues with syncing products or long delays in sorting / pushing down / hiding compared to other similar apps we've tried in the past. We've not had to adjust any settings whatsoever since the initial install.

I have used this to create a homepage and product pages. It did not take a long time to get familiar with using elements etc to create the pages. If there were any issues that I couldn't resolve, support have been quick to assist and guide me through a solution (thank you Sally and Faris!) Overall a very powerful tool in customizing your website. Well worth taking the time to learn and explore the different things you can do with it.