mfa
Germany
Reviews (7)
Quick and reliable support! The representative demonstrated high expertise, addressing my concerns and quickly fixing my issue. His friendly demeanor made the experience truly enjoyable.
Apps are not perfect. This one is not as well, and sometimes I faced issues with it. But its support is capable of doing amazing things. And that what makes me stay with it for quite a while now, and I don't think I'll be switching any time soon. Cookie, Kate and Leo are my true heroes, they solved an issue of great complexity, I was already thinking it is impossible. I am sure you can find your heroes there too, so if you have problems -- just talk to the support reps, they can do magic :) Extremely grateful for your help, guys!
Developer reply ·
Hi there, Thank you so much for leaving very detailed feedback on your experience of using PageFly as well as your time with our support. I read your review many times and I have noted down all your suggestions and recommendations because your feedback is very precious to us so we can know how we are doing and what we need to improve our app. I also sent you an email to seek the chance to assist you with the feedback you mentioned in your review so I hope that you can kindly check and keep in touch with us. Thank you once again for your review and I am truly looking forward to hearing from you soon. PageFly | Kate - Customer Success Manager
This software is nonsense. At first, I have to say I had difficulties with Facebook Pixel (FB was not tracking my data accurately), so that was the main reason to install this app. Did you know the data will be shown in your FB ad manager with 3 days delay? I also did not. But if that is the case, I think, it should be written in the title, and then significantly fewer people will place trust in this app. That is not the only issue. While it does track events (that's why it gets two stars and not one), it does not do it correctly. The actual difference between the number of sales and purchase events tracked is having around 20% error margin in my opinion. When I tried to address the issue to Support reps, the answer I got was pretty surprising: they told me my other sales are organic :) I mean I wish that was true, but I have not even written meta tags yet, I have 2 subscribers across all my social channels and that is absolutely impossible. I also think the tone in which this was said is absolutely unacceptable: a guy named Andy told me that with 99% confidence he can assure me the software is working correctly and my sales are all organic. He also seemed quite arrogant and was very far from helpful. He also used a lot of laughing emojis, I don't know what made him so happy, but that is definitely not how you handle the customer complaints. At least I don't see what's so funny about my case. I don't like writing bad reviews, but this genius send me a link asking for it, so here you get it, a true and detailed review.
Developer reply ·
Thank you for taking the time to write a review. I appreciate your feedback, and I’m sorry to hear you had a frustrating experience. I apologize on behalf of everyone at Omega. We know that dealing with Facebook reporting is very essential to optimize your ad campaign, but we are also aware that we can’t control other third parties, therefore, we have built an attribution report feature to track your campaign performance and I hope that you can give it a try. As you can see from other reviews, we are known for caring deeply about our customers. We can’t fix the past but we will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We will investigate further on your case and give you an answer to your problem. I hope you will give us another chance so you can get the kind of excellent experience we’re known for. Sincerely, Kaylee, Leader of the Customer Support Team
Review apps are really tricky on Shopify, you either pay a lot or you get a horrible app. With these guys it's a perfect balance, the best value, really. And customer support is just awesome. Answers within a few minutes and solves the issue right away. Highly recommended!
Truly the best app for translation. I have tried around 5 other solutions, the most well-known and high-rated, and none of them actually translated everything I wanted. This app might be a bit more complex, but with its help you can reach practically any part of your website, and that is extremely valuable. Also, this is the only app that was able to translate images on my website properly. Finally, support is really incredible. In my case, they were replying super fast + they even made a few custom code adjustments to make everything work. That was done over the course of 1 day and I am extremely satisfied. Really, super solution, by far the best on the market.
Extremely disappointed. SEO translations work bad, Media translations do not work at all. So at first everything looks kinda OK. But when you deep into it, you realize how bad the whole situation is. First -- SEO translation. You can translate meta tags, but it is really hard to find them in the list, and when you try to go page by page, it simply does not work. If your website has more than 10 pages, you will struggle. Next. This app advertises it has a media translation function. While I can confirm there is a button for this, I cannot confirm this function works. In my case it simply does not do anything. After 2 weeks of endless talks with support, I received a message that the issue is too complex for them to solve and that is because of the Shopify theme. I mean...well...why there is nothing written about it? Like "Function X works only with themes X, Y and Z". And the support reps aren't exactly the fastest in terms of responsiveness and helpfulness. Decide on your own, in my case this app was a waste of money and an extreme waste of time.
I am using this app to ship products from my Amazon FBA warehouse in Europe. So far works quite well. Also, these guys have fantastic customer support! Especially grateful to Cara for providing detailed video explanations on how to set up the app properly! Really well done!!