LOU.EARL
United States
Reviews (5)
The app had a lot of glitches with displaying accurate data (it was severely off) and the subscription. I tried getting assistance via phone call but they didn't show up for the call. I sent several emails regarding the call and further assistance but didn't receive one response. They also charged me even though I wasn't set up to the point to run ads so I'll be contacting my bank. It seems that if you experience issues integrating their app, then you are not the customer they choose. I would go elsewhere for a company who values every customer, and brands of all sizes.
Developer reply ·
Hi there, This is Rohini from AdRoll's Customer Support Team. We are disheartened to hear that you have had such a poor experience with us. We always strive incredibly hard here to make every customer experience the best. However, I understand we’ve not been able to meet your expectations this time, and I am sorry about it. Currently, our supervisors are looking deeper into your request regarding getting in touch via phone call. Coming to the charges, kindly note, it was collected as a part of the 'Marketing & Ads Plus' subscription plan. Be assured, I am checking with our Finance team regarding the refund as well. I'll make sure you'll get an update as soon as possible and get it sorted. Thank you!
THE BEST Google Shopping app, also works for Facebook feed, Bing and more. Their support level is unsurpassed. All companies should be this attentive. I appreciate their help so much, they have gone above and beyond to help me with any questions or errors that have arisen. (Errors not due to their app but to mistakes caused from the wrong person I hired). Simprosys is fantastic, thank you to all of the employees there! :)
horrible. tried it twice. glitchy both times. after customizing and saving settings, the customizations still didn't show properly. you also have to go in to each product and details to translate everything. don't recommend this. not sure where all of the high reviews came from.
Developer reply ·
Thank you for your honest feedback and sorry for the inconvenience! 1. Depending on the theme that you are using there definitely are some cases where it requires some custom code modifications to integrate the language switcher in such a way that it feels and looks like a native part of your theme! Our support team is here to assist 24/7 so this could have been solved in no time (just get in touch!) :) 2. You can export all your translatable content from within langify in several formats and import the translated file again.
At first I thought this was great. The look of it was good and easy to use. However, it ran out of words after translating just one language. I've been talking to customer service for over 15 minutes. They told me it was too expensive to give words because Google charges them (really? why is Google Translate FREE then?!). Then the translating stopped and even after they gave me more words "as a courtesy", the app broke and wouldn't let me translate. I believe they are in China so not surprised. Find another app if you're a professional business. Not sure where all of their 5 star reviews came from. ... Fake.
Developer reply ·
Hello LOU.EARL, Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern. Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you. Best Regards, Shermelia | Etranslate
This app is fantastic, it has worked flawlessly and I've never had any issues with it. I recently logged in to check the re-stock list, you can export a list of all of your styles and it arrives in your email in a normal, legible excel sheet. Not like these apps that send you these complicated crazy forms. I emailed support to inquire about something and they responded immediately and on a Saturday. This app is great and has been so incredibly helpful for customers and for acquiring more sales. The second I update the product inventory on my end, any customers waiting receive an email that second. I don't have to do anything. I wish other apps were this easy and built this well. Bravo and Thank You! xo
