Spooky Cat Press
United States
Reviews (12)
Works great and I feel a layer of protection in a world rampant with art theft.
I've been using this app for my reviews for years. Great, live, real-time customer support!!
In theory, it would be great, but I have not yet had it work. Orders are not syncing, and the link to downloads has not been sent. Thanks so much for your feedback. We really appreciate hearing from our community so we can improve our app. We spoke with you over email regarding the issue with your account. Our team found that no webhooks were in place due to the store uninstalling and reinstalling quickly. Our team responded to your query promptly and worked with you after business hours to resolve the issue and get your account back in order. The issue is now corrected. We're committed to making sure any problems are resolved quickly. Thanks for your review and let us know if we can assist with anything moving forward!
A great, useful app, and the customer support team is responsive and helpful! I had a bit of trouble integrating with my Shopify theme but their team went and had everything up and running perfectly.
Developer reply ·
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there. Wish your business all good!
2023 UPDATE: SPOD has gone from bad to worse. Seriously, they will ruin your print on demand business. Use Printify, Printful...any other Shopify partner but SPOD. They have the worst customer service, slow response, and take zero responsibility. They've recently moved to fulfill from a new facility, causing delays without any way to track shipments or where the order is in the production process. One customer has waited 2+ weeks and all SPOD can tell me, is they may or may not be able to locate this in the production process and may or may not be able to cancel this order. I've also had many fit and quality complaints and it's time to finally remove the very few items I have left being printed by SPOD. Read all the recent negative reviews - I'm not the only one who feels this way. They started out great, years ago but are simply not worth the higher production cost for poor customer relations and poor often printing quality. ______________________________________________________________________________ Good luck getting ANYONE to respond to customer service tickets, issues, questions. There is literally ZERO customer support.
Developer reply ·
Hi Spooky Cat Press, Thank you for your review. I'm really sorry this is the experience you've had with us so far. When it comes to customer service, we are working hard to make sure we can answer every email as quickly as we can, but we are aware that there is still a lot of place for improvement. When it comes to the print quality, there shouldn't be any major differences between each print, so when it is the case, we will always be able to find a solution for you. It is currently not possible for us to send a replacement (but we want to add this feature) but we can offer you a refund so you can place the order again. Thank you for your understanding. Sincerely SPOD Team
This app is amazing! The block layout is really easy to use and the support team is responsive and helpful. It's well-priced compared to other apps I've tried and user-friendly.
Developer reply ·
Hi, Thank you so much for your kind words 🙏 We work hard to create an easy-to-use but powerful app, so we are proud you noticed it. Thanks again 😃
Beware, Using Printify has become a dangerous gamble for your business. Printify had a glitch from Sept 1st - Sept 10th, 2022, where ANY order with multiple lines had only ONE item printed and sent. But they marked every order as COMPLETELY fulfilled and customers were sent tracking information for the FULL order but received only one item. Now imagine this time X amount of orders in this 10-day period. There was NO merchant help except sending cancellation emails two weeks after the fact. I spent hours chatting with customer service and begging for help and to actually figure out which items were actually shipped. The agents were all nice enough but Printify wasn't going to offer any real support to many, many botched orders besides issuing a refund for the unproduced items. Honestly, it's a disaster and they could care less about the merchants or how it affects small businesses. After a nearly 2-hour chat, one kind agent was able to have my replacement orders upgraded with expedited shipping as an exception. But today I find out that they have not placed priority shipping on the orders, and have actually disabled the help chat. This is the perfect example of how little they care. I'm hoping multiple merchants will help report them to Shopify for their lack of service.
Developer reply ·
Thank you for your review! We are very sorry about the technical issue that caused this issue. Our tech teams have fixed this issue, and currently work on helping all the affected merchants. We will get in touch with you soon with more information. We would greatly appreciate your patience at this time.
This app makes sales tax calculations really simple and the support team is really responsive! I file for FL where every county has a different rate and this app will save me so much time!
So happy I found this valuable app! It was very easy to integrate into my shop and with Klayvio. Above all, the customer support is incredibly helpful, responsive, and patient. Andrea walked me through the functions and helped me set up my first giveaway. I'm so impressed! Thank you!
So disappointed with this popular app. I've had issues with Klaviyo for over 6 months. I'm on a paid account and always have to beg for any support. The app doesn't work with my theme Fashionopolism and I've had issues with integration, email triggers, and activity logging. It has also dramatically slowed down my website since I've re-integrated for the 4th time because of something not working. It takes days for support to get back and they usually send a copy and paste code with an article link to fix it yourself.
This app is amazing! I struggled with discounting in Shopify and Selly has not only made it possible to have multiple discounts, it blended right into my theme! The function has exceeded my expectations. I had a bit of trouble integrating initially but the tech team helped me within hours of install and I can't imagine not having the app anymore!