DryDogs.co.uk
United Kingdom
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Reviews (8)
Nice app.. helpful support. Thank you
After a slight delay in getting back to me at first (I suppose these things happen from time to time), customer service helped me solve my problem and were really efficient. Thank you guys!
Developer reply ·
Hi Mike, Thank you for your feedback, and I’m truly sorry for the poor experience you've had with our support. We take customer communication seriously, and it's clear we've fallen short in your case. I completely understand how frustrating it must be to reach out multiple times and not hear back—we sincerely apologize for the delay. We’d love the chance to make this right. If you’re still open to it, please email us directly at perica.aleksov@gmail.com and mention this review—we’ll prioritize your request and make sure you’re fully taken care of. Thank you again for trying our app and for helping us improve. Best regards,
The app is really good but the customer service is in a different league altogether! I don't use this app in the same way as most people might. My store is a Pet related business and I use this app to collect a dogs name and breed as well as the DOB. Over a few nights, Stu at customer support went above and beyond helping me to add additional features that I needed (metafields etc). Nothing was too much, even when I felt I might be becoming a pain with all my questions. Well done, I wouldn't hesitate to recommend this app to anyone. Thanks for this super review Mike. It was a pleasure to help put those customisations in place for you and great to see them being used in such a creative way. We're always keen to help where possible. Thanks again.
After having problems with a different GDPR app that messed up my google analytics, I was somewhat reluctant to install another. Pandectes was recommended to me and after a simple installation, everything was running smoothly. Support was extremely helpful during the process and Christos has helped me with other minor issues along the way. Overall, a great application with amazing support. What's not to like?!
Developer reply ·
Thank you for sharing your positive experience! We're delighted that Pandectes met your expectations and that everything is running smoothly now. It's great to know that our support team, especially Christos, was able to assist you effectively. We appreciate your trust in us after your initial hesitations and are here to help anytime you need. Thanks again for choosing us!
This app is good but the customer service is something else! The help-desk went above and beyond to help me get started and even helped me with a custom, specific need. All this was done out of hours and even over the weekend. Rest assured that if you choose this app, you won't have to worry about getting stuck with any technical aspect. I had a google meet with the company more than once. So helpful. Thanks
This app is a game changer when it comes to processing returns. Doesn't take long to set up and is packed with features. What I was most impressed with was the help received from their support team when I had an issue with postage being charged on returns (I only wanted to charge the customer the price difference for the items). Junessa on the help team, was a joy to deal with - pleasant, helpful and more than a little patient with my limited experience. Together with her CTO, they were able to patch a backend fix to my store which solved the issue while I waited! How good is that! Thank you guys.
I searched for an app to help me with smaller dropshippers and contacts I had my myself and this app is just perfect! Gives each of my suppliers their own page where they can view/process all orders from for me. It's a superb app and the customer service is second to none! Anytime I have had a problem (which isn't many admittedly), they have responded quickly and sorted out any issues with speedy professionalism. I couldn't recommend them highly enough. I brilliant app and even better customer service. Thank you.
Developer reply ·
Thank you so much for the lovely review! Happy to help anytime!