Binky
United Kingdom
Reviews (6)
Very helpful support team, a little tricky to set up but all in all a good ap - we havent used for very long..
Great support today, totally helped out with a couple of if sent up questions. Very quick and spot on. Thank you!
Developer reply ·
Dear Binky, Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support@tech-arms.io
great customer & technical support.
Developer reply ·
Thanks so much for the feedback! We're happy to hear you had a smooth experience with both our customer and technical support.
What can I say from install to now soon to be uninstall - problems! Add to cart function does not work - on my site The ap removed add to cart button from my site I now have to re-upload and publish multiple SKU's What I can say is the support team tried to help as much as possible and where incredibly diligent helping for over 4 hours - they just couldn't fix the button issues or get the ap to work correctly. We are sorry to hear about the experience you faced and understand your concerns. Our team has reviewed the situation and provided an explanation, noting that the behavior stemmed from the styles set up in the theme. Should you choose to reinstall our app, we would be happy to investigate further. Please also consider that you have been using our app since October without issue, and this concern only arose a few days ago. We’re here to assist you and ensure everything works as expected. Warm regards, Kaktus Apps Team
So far so good very easy to use. Helpful support and very quick to respond. Nice ap design very easy to work out
Nikola was great today helping me with a small issue I had, all fixed really quickly! Oh and ignore the return times on Chat - I was helped within 5 mins this morning not the wait quoted at all :)
