PreOrder App+Partial Payment K

WORST APP ON THE PLATFORM! AVOID AT ALL COSTS! Suddenly got charged $259.99 with ZERO warning! WTF is this company doing?! We haven't even used this app, haven't made a single dollar off it, and didn't even turn on any settings! No explanation, no details, and absolute ZERO help from support. All they do is reply with a copy-pasted line: "As the subscription was not canceled on time, we can not issue a refund." Plenty of decent app owners understand mistakes happen and will gladly issue a refund if the app wasn't used. Not these scammers—they just pocket your money and ignore you. Absolutely pathetic!

The usage fees are ridiculous, and I didn't noticed until I just saw that I was charged $115 when only a single $25 order came via their app. In all, in 2025, they charged me $720 for 4 small pre-orders. They will charge you based on store volume that has nothing to do with them, even when all the volume is from third party marketplace integrations with Shopify where it wouldn't be possible to use this app in any capacity. Outrageous fees. Stay away from this app if you have high volume that doesn't have anything to do with pre-orders. Thank you for sharing your concerns — we’re very sorry to hear about your frustration. Our app’s usage fees are calculated based on the total Shopify store order volume, as outlined in our pricing page. This structure follows Shopify’s billing model, but we understand that it may not always align perfectly with every merchant’s specific use case — especially when orders come from external marketplace integrations. We never aim to surprise merchants with charges, and we’re continuously working to make pricing details as clear and transparent as possible and your feedback helps us improve both our product and communication. Best Regards, Kaktus Team

Thanks for your feedback! Best regards, Kaktus Team.

Very easy to operate and customer service with fast and efficient response We really appreciate your positive feedback! Best regards, Kaktus Team.

Thanks so much! Best regards, Kaktus Team.

u say it's free and when u install it, it says plan can be up to 199$ every 30 days ??? We’re really sorry for any confusion or frustration this may have caused. We completely understand how seeing a pricing notice like “up to $199 every 30 days” during installation can feel misleading - especially when you're expecting a free app. The app is completely free for development stores - this is clearly stated in our pricing section. The price range shown (up to $199 every 30 days) is Shopify’s way of indicating the maximum possible billing tier, not what you will actually be charged. You can always view full details via the App Pricing link on the app listing. If you have any questions or need help reviewing your plan, feel free to reach out to us at hi@kaktusapp.com we’re happy to help! Best regards, KaktusApp team

tengan cuidado porque despues de desinstalar la app te siguen cobrando suscripcion. la coloque en mi tienda de lentes de sol solo por unos dias y luego la desinstale y tengo cobros de suscripcion. Be careful because after uninstalling the app, they still charge you a subscription fee. I only used it in my sunglasses store for a few days, then uninstalled it, and I'm still charged a subscription fee. Lamentamos mucho lo sucedido y entendemos completamente tu frustración. Intentamos contactarte para resolver este problema, pero no recibimos respuesta. Solo para aclarar: las suscripciones de aplicaciones en Shopify se detienen automáticamente cuando se desinstala la app desde el panel de administración de Shopify. Estamos totalmente dispuestos a revisar los cobros y ayudarte a resolverlo. Por favor, contáctanos a hi@kaktusapp.com y con gusto lo solucionaremos. Agradecemos tu comentario, ya que nos ayuda a mejorar. We’re very sorry this happened and fully understand your frustration. We attempted to reach out to help resolve this, but unfortunately didn’t receive a response. Just to clarify: Shopify app subscriptions stop automatically when the app is fully uninstalled from your Shopify admin panel. We’re absolutely open to reviewing your charges and assisting with a resolution. Please contact us at hi@kaktusapp.com and we’ll be happy to help. Thank you again for your feedback - it helps us improve.

When it works it is good. The team have addressed our concerns and now we feel it works well. Thank you Kaktus.

Kaktus's customer support is excellent. Also quick to answer and very helpful and thorough.

Helpful customer service

Das Team, macht einen sehr guten Job und sind sehr hilfsbereit, wenn man mal nicht weiter kommt. Toller Service! DANKE

THIS APP IS NOT WORKING FOR VARIANTE ONLY FOR STYLE. IF YOU HAVE VARIANT SOLD OUT DO NOT USE THIS APP!! I INSTALL IT AND NOW I NEED TO REMOVE IT. Thank you for sharing your experience! Best regards, Kaktus Team.

Thank you for the great customer service and for refunding me. Thank you for the positive review! Best regards, Kaktus Team.

Thank you for taking the time to leave a rating. If there’s anything we can do to improve your experience or if you’d like to share more about what led to your rating, please reach out to us. We’d love the opportunity to help! Best regards, KaktusApp team

Thanks a lot! Best regards, Kaktus Team.

Thanks for the five-star love! We'll keep working hard to earn it every day.

What can I say from install to now soon to be uninstall - problems! Add to cart function does not work - on my site The ap removed add to cart button from my site I now have to re-upload and publish multiple SKU's What I can say is the support team tried to help as much as possible and where incredibly diligent helping for over 4 hours - they just couldn't fix the button issues or get the ap to work correctly. We are sorry to hear about the experience you faced and understand your concerns. Our team has reviewed the situation and provided an explanation, noting that the behavior stemmed from the styles set up in the theme. Should you choose to reinstall our app, we would be happy to investigate further. Please also consider that you have been using our app since October without issue, and this concern only arose a few days ago. We’re here to assist you and ensure everything works as expected. Warm regards, Kaktus Apps Team

Thanks a lot! Best regards, Kaktus Team.

Thanks for your feedback! Best regards, Kaktus Team.

Solves lots of problems but isn't as seamless as we'd hoped for our situation. We appreciate you taking the time to leave a review. Best regards, Kaktus Team.

Thanks for your feedback! Best regards, Kaktus Team.

Super Support von Tom, alles cool. Klappt einwandfrei! Vielen Dank für das positive Feedback – es motiviert uns, uns stetig zu verbessern! Herzliche Grüße, Ihr Kaktus-Team

I had a billing question and Anne came on and assisted very efficiently and effectively. Friendly and helpful. Thanks.

Charges you for all orders through your store, even if they didn't use the platform. 65 pre-orders cost us hundreds of dollars in usage fees. Also, terrible support - passes blame back to Shopify when the pre-orders don't complete the second payment. Awful app, awful people.

Facil de instalar y soporte de 10 ¡Gracias! Nos complace que nuestro equipo de soporte haya cumplido con sus expectativas. Atentamente, Equipo Kaktus.

Thanks for your feedback! Best regards, Kaktus Team.

great customer service

very good design, they help me a lot, thanks for the help

Very quick to help!

Absolutely the best pre-order app. Customer support is ALWAYS there to help out. Set-up was 5 minutes and CS was there to support for human error immediately. Too easy.

Impressive performance and outstanding support. We've thrown some pretty complex requests at them and they handle everything like a pro. Any problems are solved swiftly. Excellent support overall

it works well

great app, a little bit to learn, but after about 20 minutes you will be a pro, this has helped our presale conversion rate highly recommended!!!

This has been my favorite app for over a year now for all of our pre-orders. The team is phenomenal every single time. Everything JUST WORKS. Whenever we had any issues, it is SOLVED. Handled some complex requests like butter. The WHOLE team is phenomenal, but Anne has been taking care of us and couldn't be more grateful to her :)! Do not hestitate. The BEST.

Great app and excellent customer service! They responded and helped me out right away.

Great help via chat

good

(Update) After emailing shopify and Dan from the app development team, they found a bug with the billing issue and I was refunded fully few days later. Dan is kind enough to offer me free use of their app going forward, so overall every thing is settled, hence revising my rating for the app. (Previous review) Sudden very high charges. despite getting less than 5 no pre orders. I have orders that sync from shopee, lazada and own online orders together at shopify. But there was a SGD 68 charge, this is ridiculous.

Absolutely terrible app in regards to charges. While I enjoyed the function of the app, they will charge you for sales that you did not make. When I emailed support, no REPLY. I deactivated the app and I am STILL being charged $6.90 a month even though it’s not activated. Shopify is useless as usual. Just make your listing a pre-order listing and don’t mess with these charlatans.

I just reached out regarding two questions I had while working on my Shopify store and was immediately assisted by Anne. She was prompt in responding, clear in communication and immediately assisted me with my requests! Very pleased with the service received today. Thank you Anne!

Ja definitiv empfehle ich diese App. Intuitiv, leicht verständlich und es wird bei Benutzung gefragt, ob man Hilfe benötigt. ich hatte drei kleine Problemchen, bei denen mir sofort geholfen wurde. Anne hatte zu allem einen Tip! Lieben Dank Sara

This App refunds payments without my telling you, its terrible avoid at all costs

Sudden charges after being installed and used for 3 months without charge Support refuse to say there is an issue. Send me to shopify for help but shopify say it is the apps issue I would not recommend this app dev at all after my experience ***Update*** 2 Months later after a lot of back and forth emails and live chats between shopify and kaktus i eventually got my refund. It took a huge effort to get this back. Then once received Kaktus then kept requesting i alter my review. So here is my updated review: I would not recommend this app at all after my experience

I love the app. Easy to use and once you get the hang of it, no bugs.

Very fluid, fast and efficient conversation, nice service

Super fast support

Sehr gute App aber leider nicht auf Deutsch. Dennoch übersichtlich und einfach gestaltet. Vielleicht ein paar ausgefallene Buttons etc. wären nice. :)

Quick answer!

Simple Straight forward Feature rich

So far so good, had it for a week an we are already getting pre-orders. Support is fantastic!

Great Service

Magnifique application pour réaliser des préventes, cependant elle vient de passer payante. je quitte l'aventure le forfait est chère selon moi.

Excellent customer service. It gets so exhausting that some apps dont have a standby representative to help you with some edits. 10/10 recommend. I love having a live chat open when im working on a new app. Liubava went above and beyond to give me exactly what i wanted. Thank you so much!

The chat person was very helpful in designing everything. Very Satisfied!

I have a complex theme, but the support team skillfully adapted it to match my specific requirements and preferences. A very nice app.

Great and fast help!! :)

great app, really happy :)

Horrible, does not load in properly half the time leading to regular checkouts and charge backs and randomly just stopped working after a few days. Customer support was pretty much worthless, use any other preorder app...

Great App, helped up set up exactly what we were hoping to do for this product. Needed a bit of help from support who were fantastic and quick to respond in order to get it fully up and running. All in all smooth experience and less than an hour to set up and get running.

Great app, perfectly working, very easy to install. Very easy instructions. Top!

Great customer support, fixed my problem within a few minutes.

Great support, fast and acurate!!!

Great customer service

Such fast response to help great customer service

Preorder works great!

Cette app est facile à configurer, j'ai suivi pas à pas les explications, j'ai vérifié si tout marchait correctement, et voilà! C'est une excellente app. pour permettre aux clients de précommander un article en rupture de stock en préréglant un acompte. Merci à Kaktus pour pour la rendre gratuite et aussi performante!

It worked perfectly for me!

Great

PERFECTA APLICACION FUNCIONAL Y FACIL

Quick and easy to set-up.

So far so good the support is great and I am able to contact and get a reply quite quickly

great!

Was trying out new pre-order apps and we ended up going live with this one - it was easy set up and had a fast loading time on our store. Just when I went to announce on our social media, we did a double check and suddenly the widget was gone from the product page and the app was experiencing a server error - could not even open the app. Decided to give it some time and tried it again. Server came back maybe 20 minutes later and we went live. About two hours later we were notified by a customer trying to check out that the widget was gone and there was not an option to preorder and we saw that the server was done again. Bad first impression and definitely upsetting. We had to uninstall the same night and find an alternative so we wouldn't lose sales :/

Super fast customer support! The workflow for creating a preorder is intuitive and easy to use.

The support team has resolved my issue.

great support!

Super easy to set up and their support team was AMAZING

The app is very good and the support is very happy to help if there are any problems. Thanks a lot!

So easy to use! We were set up in minutes and the customer support is second to none. I had a query and Vitalli responded and fixed them immediately at 6pm on a Friday evening! I would highly recommend!

great app, easy to use.

Customer support was quick and effective.

Simple to set up and wonderful responsive support!

Très bon service et widget fonctionnel, facile à mettre en place.

This is a really good app. Tech support is readily available when needed, though once you get the hang of it, you don't need tech support. I'm glad to support these people.

Customer Service is fast and extremely helpful