Tokyo Snack Box
Japan
Reviews (6)
Have been using this translate app for a while now, never had any issue. Then I had a request for customization that needed coding knowledge I lack and their support / dev team helped me very quickly.
At first, was easy to use so I became a paid user almost right away. But when asking for some very basic help to create a filter, the support wasn't helpful at all. Very disappointing.
Developer reply ·
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We have checked that you contacted us for specific filter settings that are currently not available. We are continually working to enhance the application and have taken your suggestion as feedback. You can always contact us via the live chat option available on your account or email us at support@aftership.com Regards, Team AfterShip
Easy to install and understand. Already upsold 2 orders in a few days while using the default template ! Will now work on making it even better. Also, kudos to great support from Alex.
Developer reply ·
Thank you for your amazing review and feedback🙏 Our team is always here to help 24/7😎
So far so good! Hope it continues that way. Love the fact that you have an app, like messenger, that allows you to interact live with your customers.
Developer reply ·
Thank you so much for the kind words!
Had a small issue with the padding of the bar and their dev solved it in a few seconds, really great support!
Easy to use and great/quick support, even via live chat (dealt with ELLA). Hope it stays that way because it's definitely a must-have for international stores. Update: Still think the app is a must-have, although they are sometimes having server? issues. Anyhow, their support team is great
