paintlab.ie
Ireland
Domain and emails come from public search results and may be outdated. Terms of use
Reviews (13)
Great app, doing alot of work on our store, requires abit of fixing bugs and edit features, but support is great and very quick so definitely recommend!
BE AWARE! I genuinely don’t understand how this app has such a high rating. We installed it purely for testing, but we were unable to get in touch with support and ultimately forgot about the app. We didn’t use it at all. Several months later, we noticed that it had been taking $40 every single month from us despite the fact that we weren’t using the service. When we contacted them and asked for a refund, they refused to refund the charges. Charging customers month after month for a service they aren’t using and then refusing to refund them when the issue is raised is, in my opinion, extremely disappointing and feels completely unreasonable.
Developer reply ·
Hi Team Paintlab! Sorry for the misunderstanding and confusion here. We ALWAYS refund anytime merchants reach out if they haven't used the app. We did not deny your outreach, and we initiated the refund. I believe you may have missed the latest email. I am sending you the screenshots to the same email you communicated with support. Let's resolve any open items. -Team AMP
I genuinely don't understand how this app has such a high rating. The interface is clean, well designed, and easy to use, which I suspect is where most of the positive reviews come from. Unfortunately, that's where the positives end. The biggest issue is the Shopify POS integration. It simply doesn't work properly for a retail environment. Discounts have to be applied manually every single time, which is incredibly inefficient. Even worse, if you have products already on sale, the app applies the discount **on top of the sale price**, resulting in double discounts and costing you money if you're not paying close attention. When I raised these issues with support, I was told that's simply how the app works and there is no workaround. That simply isn't true. I've used other discount apps that handle these scenarios without any problems. The support experience was just as disappointing. Rather than trying to understand the issue or offer solutions, I received dismissive responses such as *"I don't expect you to do anything"* and *"It's up to you what you want to do."* That's not the level of support I'd expect from a paid business application. If you only run a basic online store, this app may be fine. But if you use Shopify POS or need more advanced discount logic, I'd strongly recommend looking elsewhere. It ended up creating more work and more risk than it solved.
Absolutely not worth a penny. No support at all, takes ages to reply by email. App doesn't have basic features, very glitchy when working through POS app. Basically there are a much better options. Try and see for yourself
Developer reply ·
Hey, I'm really sorry for the delay of a few hours getting back you, I was travelling and so didn't have internet access, I am a small business so replied as soon as I was able to you, its not the experience I want to provide. I've attempted to reach you by email, I’d really appreciate the chance to make this right. If you’re open to it, I’d love to arrange a quick call to understand your needs and walk you through how the app can support your workflows.
Seems like a good app, works well so far, easy to use! Recommended.
Developer reply ·
hi, Thank you for the review and recommendation! 🙌 We’re happy to hear that StoreGuard has been easy to use and working well for your store. Our goal is to make storefront traffic control simple and accessible - especially for merchants who want to block specific regions or unwanted visitors without complexity. If you ever have suggestions or would like to see new features added, we’d love to hear from you. Appreciate your support! Vugar
I have to say, that I was sceptical about this app, but things have changed... the support team is exceptional... its like having a personal assistant specifically for this app. I highly recommend using it and if there is any issues with it they will sort it out immediatly.
Developer reply ·
Thank you for sharing your feedback, we’re truly sorry to hear about your experience. Our team has since identified and resolved the issues that were affecting performance and loading times. The app should now run smoothly without the bugs or delays you mentioned. We’d love for you to give it another try and see the improvements in action. We’re always here to help and ensure everything works perfectly for you.
Great app, works very well and the support is excellent. Definately recommend! Fantastic. Thank you for taking the time to leave a review of your experiences. I really appreciate it.
Support is useless, not interested in helping to setup the app. Pushing to read not related articles. Tried explaining what I need, but they don't even listen. They didn't have features what we needed, so decided to uninstall app from our store.
Developer reply ·
We’re sorry to hear you didn’t have the experience you hoped for. It’s important to clarify that our team responded promptly to your inquiries, created example discounts, and shared relevant resources based on the limited information you provided. Unfortunately, your communication included abusive language and threats, which led us to ban you from our app—a step we take only in cases of severe disrespect or abuse. We remain committed to supporting respectful and cooperative users, as reflected by the many positive experiences of our customers.
Caution: Unreliable Service and Unresponsive Support We had a very disappointing experience with this company. After dedicating three months to testing their platform, we encountered numerous bugs and technical issues. Despite this, we were charged in full during that entire period. In the first month, we were billed for an API and an additional site, despite not having any additional sites. We raised this issue multiple times but received little to no support. Our main point of contact, Jason McLean, was dismissive of our concerns, repeatedly stating that their company is exceptional and without faults. Unfortunately, their loyalty program was completely unusable due to persistent bugs, and their customer service was slow to respond. When we requested a refund for the services we couldn’t use, we were told that they do not offer refunds, citing their terms and conditions. There is alot more to say about it, but we will leave it here. We strongly advise caution if considering this company.
Looks like good app, a little pricey but we will see if it worth the money in the long run. so far brought good amount of subscribers.
It seemed good app, but customer support is very strange not interested in helping or improving in any way. Asked why do we need their app if we have this option in our store already... price is pretty high and description is confusing... stated that with the basic plan they offer one store and one language, no word about one currency and in the settings they have option for multi currency. Anyway there are better apps.
Developer reply ·
I'm very confused about your review? For starters we responded within minutes and said we would request access to you store and try to help you because you said you had a lot of custom coding. Then I noticed you had a multi store and that was one reason the app didn't work out of the box with the basic plan. You thought it was unclear what a multi store was. And we kindly took the feedback and have already added even clearer differences, one currency for basic and multiple currencies for premium. After this we checked your store and could see you already had the functionality of our app so of course it's a legit question to ask if there is something you are not happy about with the current setup. If we have a solution or not on this matter. Sad that you only want to lower our rating on our app since you clearly don't even need our app or support.
Customer support is very poor, asked them to guide me through the installing process and how it works, they seem not care and keep sending their written useless tutorials. Then they offered to use other app if we don't understand their app... joke
Developer reply ·
This was a seriously puzzling and unfortunate interaction. We’re sorry that the app and our support weren’t up to your expectations. Even for us, this was a mess and we've never experienced anything like this in four years on the App Store with hundreds of users and support tickets. You opened a support ticket asking some questions about how our app works, and we answered each one promptly (in well under an hour). After installing our app, you asked to be guided through using it. So we provided you with a detailed explanation on how the app works from setting it up to using it day-to-day. You came back with several questions, all of which are answered in the tutorial we provided, but we still did our best to answer each one individually. The app was already set up and working on your store. All that was left to do was add a link to B2B Handsfree's registration page to your store's navigation menu. You already havea navigation menu with links to various pages on your store, the link to B2B Handsfree's registration page would have been created in exactly the same way. We, again, provided you with step-by-step instructions on how to add this link and even sent you a link to Shopify's help page on the subject, just to be safe. You replied that this was confusing. At that point I concluded that you were probably looking for an app that does things in a completely different way and that our app was therefore not going to be a good fit for you. Our app has a very specific approach which doesn't work for everyone. So I suggested a different, simpler app that I hoped would be a better fit. We always do this if we feel a merchant will be better served by a competing app. To this, after 20 support messages going back and forth, with us making every effort to explain how our app works, you responded that our customer support sucked, that you wanted a video tutorial, our written tutorials were useless, and that an App Store review would certainly improve our customer support. I made a last effort to smooth things over, but here we are with our first ever 1-star review, which I believe I can say we worked very hard for. I guess you can't win 'em all.
not sure why do people need this app? it does not work, badges are annoying, not collecting any reviews, no automated emails or something special. waste of money.
Developer reply ·
Hello, Thank you for the feedback. Please, note, the app is designed to display reviews only. The listing does not mention that the app can send a review request. Regards, Reputon Team
