Callisto Jewellery
Denmark
Reviews (9)
We've been using Kite for quite some time now and our experience has improved significantly. The app is flexible, easy to set up, and offers a wide range of discount and gift campaign options. What really stands out is the support team. They're responsive, helpful, and willing to assist with custom requirements when needed. The app has also improved over time, and many of the limitations we experienced previously have since been addressed. Overall, a reliable app with excellent support. Highly recommended. ★★★★★
Lots of limitations, and it doesn't work with side-cart / slider, without refreshing the whole page. Besides that it's alright.
Quick good service as always
Bad app. It automatically published things to our cart page on our live theme..... without our consent... Had to uninstall. I don't recommend it. Now i will have to check if it has left some code/script as well...
Developer reply ·
Hi there, We’re truly sorry for the experience you had with the app previously. Since then, our app and support service have continued to improve a lot, and we’re constantly working to make the experience smoother and more reliable for merchants. We would genuinely appreciate the opportunity to support you again and provide you with a much better experience this time. Thank you again for your feedback. Anna
Been using the app for some months already. Always friendly customer service, they usually reply within some few hours. Campaigns are easy to setup.
We have tested a few wishlist apps, this is definitely the best one. Thanks to Alex for installing it and customizing it to our needs. 5/5 stars.
EDIT: The support team of the app are truly helpful and very kind, they have fixed all of the primary issues we had. Whenever you ask them to fix something they start working on it instantly or within some few hours.
Developer reply ·
Dear Callisto Jewellery, We appreciate and are grateful for your kind words about our services. That note will undoubtedly help us in our efforts to provide outstanding customer service! Please get in touch with us by LiveChat if you have any questions. All the best!
Didn't work at all the way it was supposed to. Customer service were of no help really we've decided to remove it, the app left some css code within our theme, we had to delete that manually too. I don't recommend.
Extremely bad support, doesn't even speak english i suppose he is using a translation. However the app don't support danish and, doesn't sort by languages, not sure whether they are going to charge you in the future, app leaves code when uninstalled, including - Google Snippets and Review widgets. Make sure you create a duplicate of your current theme before downloading this app. But i recommend that you DO NOT download this app.
Developer reply ·
I am sorry to know that you are not happy with the customer service support and the app doesn't support Danish and doesn't sort by language. Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly. We regret the inconvenience caused to you. Regards, Rupam Team Automizely
