My Pampered Life Seattle
United States
Reviews (8)
I have placed 5 orders with this company. All 5 have had shipping issues and they actually lie to you and tell you it's shipped and when you go look at the tracking only a label has been created and it hasn't shipped. I'm doing everything to get my last 2 orders out the door and they are providing vague and "fake" answers to me after leaving messages, 10 + emails and voicemails and will not show it shipped in the app so I can't get payment from my Collective suppliers because you cannot manually update your orders it has to be synched from their site. DO NOT TRUST THEM! I will be canceling as soon as my customers last 2 orders are fulfilled (IF THAT EVER HAPPENS).
Developer reply ·
We’re sorry for the frustration you experienced, but we do want to clarify that we do not provide fake tracking information or intentionally misrepresent an order’s shipping status. We have been in business for over 10 years and have fulfilled orders for thousands of customers. A company does not remain in business for that length of time by intentionally misleading its customers, and we take accusations of dishonesty seriously. Tracking numbers are often generated when an order enters the fulfillment process, and there can be a delay before the carrier completes its first physical scan. During that time, tracking may only show “label created,” even though the order is already being processed for shipment. We understand how important timely shipping and accurate fulfillment updates are for your business, especially when your own customer payments depend on those updates. We also acknowledge that communication and status updates should have been clearer, and we apologize for the frustration this caused. Our support team is available by email, phone, and live chat, and we are happy to review any outstanding orders directly and provide the most current status available.
Krishna was very helpful in getting my synch optimized. Already have 2 sales and barely scratching the surface! Thank you!!
Very affordable and gets the job done with converting website visitors. Just hit 5k subscribers so pricing is going up but I'm seeing that with all similar apps. Love the integration with Canva!
Angelo was super helpful as I had a lot of questions with my first online order. This is amazing and I'm super hopeful the products are as good as the support was!!
Developer reply ·
Hi, My Pampered Life Seattle Thank you so much for such a great review! We work really hard to offer the best service so you can enjoy the fun parts of your business. And we agree Angelo is truly a gem to have on our team. Please don't hesitate to reach out again for any help needed.
I use this app daily to monitor my ads, what people are coming in from, what posts/ads are driving the traffic and also where they are falling off. I still have a lot to learn on it but I'm excited to keep learning!
Developer reply ·
Thank you for the five-star review! This is precisely the type of situation we made this app for! Understanding how your visitors get to your site and what they do once they're there can help you find pain points in your customer's experience. Please reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange
