Rugs by Roo

The system is overall easy enough to figure out. But to use it efficiently their customer service is always good with responses. Although they are good at responding to emails technical info sometimes does not translate well, so I suggest setting up a virtual call with their tech team who will walk you through the whole process.

I used this app to gift our customers a free gift card when they hit a certain order value. Two major flaws I encountered with this app: 1) My store is in USD but we do get Canadian customers who checkout in CAD. I set the goal to be USD1000 in order to receive the gift card. However, the app does not differentiate currencies so it issued my Canadian customers the free gift when it hit CAD1000 in order value. For those who are familiar with USD to CAD conversion, CAD1000 is worth like not even USD800 so I lost out on my promotion :( 2) I have 3 different goal levels and the customer is only supposed to receive 1 gift, whichever closest goal is met. The app ended up issuing my customer multiple gifts for EACH goal they achieved. The app's support page specifically mentions that they can do tiered goals but this does not appear to be the case. I've reached out to support 3 days ago and the problem still has not been resolved. So right now, I have to send my customer an email apologizing for the multiple gift offers and that I have to remove the extra gift. I wish this app was better built. I use other Bold products and trusted them. This was a rather disappointing experience. Thank you for your honest feedback. Our development team is constantly working to improve our apps. The feedback you've provided will go towards bettering Sales Motivator going forward.

I've been using this app for almost 2 years. No issues. I love the automated reminders that get sent out to my customers. Makes the entire process totally handsoff. Whenever I have questions, I use the chat feature on the website and there is someone to answer my questions in under 5 mins (which isn't the case with many other apps I've tried). Love the support and attention to detail.

Still on my 7 day trial period but had issues syncing my data. Was able to connect with Dean via chat instantly without any wait time. He dug around to figure out what was the issue. Turns out it the issue was on Quickbooks' end. Dean walked me through how to change some settings on Quickbooks and my issue was resolved! Will likely switch over to paid plan. Very much appreciate the instant support, which is hard to find nowadays, I find.

Installed the free version. Requested customization of button colours so that it matches my store theme. My request got addressed right away and everything is looking beautiful! Considering getting the paid version very soon.